[Resolved]  STAR CJ Network India Pvt. Ltd. (STAR CJ) — ORDER CANCELLED EVEN THE PAYMENT HAS BEEN MADE ON TIME

Address:

East Delhi, Delhi

I had booked an Acer gateway laptop after watching an exciting offer on television shown by STAR CJ Network India Pvt. Ltd. (STAR CJ) on 17 sep. 2011. After booking i had received an sms from TD-Star CJ at 08:09 am on 18 sep. 2011 that " Dear Mr/Ms Rathor, we have not received your online payment towards your order no. [protected] for an amount of Rs. 30999. You can pay online at http://pg.starcj.com/pg. Your order will be cancelled if the remittance is not made before 19 sep. 2011." After receiving the above sms i had made online payment of Rs. 30999 through my HDFC credit card on 18 sep. 2011 at 02:30 pm. On 19 sep 2011 my bank confirmed me that your payment has been made to merchendiser "star cj" & also star cj has converted it into EMI of Rs. 10333 for 3months.
After that I made a call to star cj customer care no. [protected] regarding the confirmation of the payment, they said that payment is not reflecting in their system and they will wait for another 48hrs. for the payment confirmation.
Even the payment made on time and converted in to EMI by the Star CJ which has also been confirmed by my bank, Star CJ has cancelled my order on 21 sep 2011 without any prior and post information. If they had mentioned in their sms that they will cancel the order if they will not received payment before 19 sep 2011, why star CJ has cancelled my order on 21 sep 2011 and blocked my payment for another 2 days. Still my payment is blocked and am not able to do any further purchase.

Kindly look into the matter and do justice for me.

Thanks & regards

Arjun Singh Rathor
[protected]