Whirlpool India Complaints & Reviews

I request you to kindly arrange for a technician to check and confirm the issue with my washing machine, which was procured 4 months ago and has become non-operational during usage. Its non-operational from 10 days
As the machine is still under warranty, I request that it be replaced free of cost after verification....

Our washing machine had stopped working on 28th Sep 2025. The technician arrived the next day and informed that motor and PCB needs to be replaced and both are under warranty. The technician had informed us that the parts will be replaced, if we provide the invoice bill. We mailed the invoice bill on 5th October to Whirlpool call center. Thereafter, we were informed that company has stopped PCB manufacturing and cant be replaced. If the parts...

I purchased a Whirlpool 235L Frost Free 3D refrigerator 253D fro Amazon via order no.[protected] . The seller was DWANTECH Electronics P. Ltd. (Bhiwandi-Thane).I never recevied any call from the Techinicain for installation, while the product was deliverd on 7th August 2025. I called repeatedly to the service center, but the complaints were registered & closed without any action. Today on 19th august 2025, Even after 12 days...

Dear Team,

I purchased a Whirlpool refrigerator, Model IFINV305ELT4SS ELECTRA SHRM, from New Nandilath Agencies on December 6, 2018. Since I acquired this fridge, I have faced numerous complaints; it is, by far, the worst model I have ever purchased.

About two weeks ago, I called Nandilath to log a complaint because the fridge was not cooling. They arranged for a Whirlpool-authorized technician to visit. He...

I am writing to raise a serious concern regarding a Whirlpool double-door refrigerator that I purchased in April 2025 from Vijay Sales. Just a month after purchase, we faced a cooling issue, and a part in the freezer had to be replaced. However, within a few days of that repair, the fridge started making an unusual noise. We recorded a video of the issue and shared it with both Whirlpool Customer Care and Vijay Sales. Now, for the past 4–5...

Subject: Incomplete Installation of Whirlpool Refrigerator – Service Engineer Did Not Visit
Dear Sir/Madam,
I am writing to bring to your attention a serious lapse in the installation service for the Whirlpool refrigerator that I recently purchased.
On [insert date], I received a call from the number +[protected], which was purportedly regarding the demo and installation service request. However, no service engineer...

Sir the glass plate inside the Microwave oven is broken and i am trying to get it replaced. Each time the service Engineer informs the stock is not available, it is more than a year i am trying to get the glass bowl replaced .
I am not able to use the product because of the bowl hence humbly request you to arrange the Glass bowl at the earliest.

pls help.

Model details

Model Code 50010br...

No one has contacted me since last month,
2 service teams had visiting prior to that both failing to fix the issue.

Despite multiple emails and weekly calls to your helpline, I have only received false assurances. Email responses always claim an update will follow in 2–3 days, which never happens. Your phone representatives regularly promise a callback within 2 hours, but I never receive one. This experience reflects...

I bought a Whirlpool washing machine which branded that it can wash the clothes on hard water and it has a technology yo sense hard water and wash. That's the main branding of the specific model that I bought. But the service engineer who came for installation and demo told my house members who were not aware of this hard water technology that this machines warranty cannot be claimed if you don't install a filter for hard water which is 397...

Hi,

This is to inform you that I am one of Whirlpool Customer using Whirlpool Intellifresh 6th Sense 340 Ltr refrigerator and is facing cooling issue. I have raised a complaint to whirlpool customer care on 5th May 2025, and they have assigned TS Enterprise for the service. Their technician visited our home and checked the refrigerator and provide quotation of Rs. 6500/-. We called them later to confirm of the quotations,...

I am writing to bring to your attention that we have been cheated by your Whirlpool service center, Magic Technologies in Delhi, as they overcharged us for parts that were neither necessary nor replaced.

We sincerely request your assistance in processing a refund for the unjust charges and urge you to take strict action against the service center to prevent further customer dissatisfaction. If satisfactory action is not taken,...

Title: Whirlpool AC AMC — Coil Replacement Delay & Poor Service (Complaint No: DEL[protected])
Complaint:
I raised a complaint with Whirlpool on 19th April 2025 regarding my AC which is covered under a 5-year AMC (AMC No: HGW2300694). The engineer inspected the AC on 21st April and confirmed that the evaporator coil is damaged and needs replacement. He mentioned that gas filling would be done once the coil is replaced, supposedly on 23rd April.
However, even after multiple follow-ups, there has been no resolution. I'm repeatedly being told that the part is "out of stock" and that it will be done "tomorrow" — but nothing has been done. This has been the pattern for months — poor parts, frequent gas leaks, and careless service.
I trusted Whirlpool by purchasing an AMC, but the service experience is turning into a nightmare. This kind of delay and negligence is a clear breach of AMC terms and extremely unprofessional.
If this is not resolved within 24 hours, I will escalate this matter to:
Consumer Court
Social Media Platforms
Ministry of Consumer Affairs
Whirlpool needs to take urgent action.
Complaint No: DEL[protected]
AMC No: HGW2300694
City: Delhi
Contant No 91X91X76X9

Refrigerator not cooling since 14-Apr-2025, after some beep noise...

I booked a service call 15th oct still I didn't get any response from them .if I called they didn't attend my call.they didn't responded me properly.kindly resolve my issue as soon as possible...

Hi sir i have lost my whirlpool 10kg Fully automatic 6th sense bloomwash pro washing machine bill, can you please provide duplicate copy of bill to [protected]@gmail.com
Product purchased from VSK Home shoppie haripad alappuzha, kerala
Purchase date 2020 march 15...

Dear Team,

I purchased a Whirlpool refrigerator (Model No. FF2D305 4S) approximately 5-6 years ago, and unfortunately, the compressor has stopped working. However, I am unable to locate the original bill.

I kindly request that you either schedule the compressor replacement under warranty or provide a duplicate bill so I can avail of the warranty. The cost without the warranty is Rs 10, 000, which I am currently...

Dear Sir,

Refer trail mail below. We have been writing to Whirlphool and Reliance Digital towards complaint for our Fridge since 1st August 2023. At some point, i stopped writing to Whirlphool, but I was not getting any response form. I do not know how long, I will have to wait till the fridge is repaired.
 
Dear Mr. Shetty,

Greetings from Reliance Digital.

Sincere apologies for the inconvenience caused to you.

We completely understand the experience that you had gone through. We would never want our customers to be in such a situation.

As discussed, as per the confirmation from the service team, engineer is aligned and will visit your place to inspect the unit on or before 20.08.2024.

We are working on your concern and our service team will get back to you soon to get the issue resolved.

Kindly find the complaint number for your reference[protected]

We request you to please bear with us in the interim.

We appreciate your time and patience.

Regards
Joyce Gaikwad
CEO’s Desk
Reliance Retail Limited


On 8/19/2024 11:41 AM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Sirs/Madam,

Your technician visited, parts replaced, but its of no use, the fridge is still not working.

Now Since yesterday, we can hear sounds, as if little crackers are bursting.

Yesterday the technician had called, to check, we have informed him that the Fridge is not working.

Today we tried contacting him to inform that there is some sound/noise coming from the Fridge, but there was not response from him.

Regards
Shobha D Shetty
Ewac Alloys Ltd
Asst.Manager – Legal and Finance
Mob. [protected]/[protected]

From: 'BM BADE'
Sent: Wednesday, August 14, 2024 10:11 PM
To: Shobha Shetty
Subject: FW: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected] conmplaint lodged on 01.08.2024

Dear Ms. Shetty,

Greetings from Reliance Digital.

Please accept our apologies for the disappointment caused to you.

With reference to your mail regarding your product WHIRLPOOL FF 500L IFINVCNVPLTN 515 ALPST with the reference no:[protected]

We completely understand that it is taking longer time than the expected. We are working on your concern and our service team will get back to you soon to arrange for the required spare part to get the issue resolved on urgent basis.

We request you to please bear with us in the interim.

Yours sincerely,

Regards,
Ajit Kewat
CEO’s Desk
Reliance Retail Limited

On 8/14/2024 6:53 PM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Sir/Madam,

While going through lot of communication on the net, it has been noticed that the above machine, has some Manufacturing defect, and that is the reason, you are not able to resolve the issue. As all the customers are facing similar issues.

Request you to please resolve the issue, as we have already lodged complaint on consumer grievances cell.

Regards
Shobha

From: 'BM BADE'
Sent: Tuesday, August 13, 2024 1:44 PM
To: Shobha Shetty
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected] conmplaint lodged on 01.08.2024

Dear Ms. Shetty,

Greetings from Reliance Digital.O

Please accept our apologies for the disappointment caused to you.

With reference to your mail regarding your product WHIRLPOOL FF 500L IFINVCNVPLTN 515 ALPST with the reference no:[protected]

As discussed with you yesterday we are coordinating with spare team, once time lines shared we will update with you and resolve complaint at the earliest.

We completely understand the experience that you had gone through. We would never want our customers to be in such a situation.

We are working on your concern and our service team will get back to you soon to get the issue resolved.

We request you to please bear with us in the interim.

Yours sincerely,

Regards,
Ankita Shirwadkar
CEO’s Desk
Reliance Retail Limited


On 8/13/2024 12:11 PM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Madam,

How long do we wait.

I think, left with only one option take it further with other course of action, or get the fridge, return it to Reliance digital from where we had purchased it.

We will have to bear the cost of transportation to deliver it back to you.

Regards
Shobha D Shetty
Ewac Alloys Ltd
Asst.Manager – Legal and Finance
Mob. [protected]/[protected]

@ ewaclegaldept2581 pl provide your advice on this - how to go about it. All the mail communication has been marked to you.

From: Shobha Shetty
Sent: Monday, August 12, 2024 3:04 PM
To: 'BM BADE'
Subject: RE: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected] conmplaint lodged on 01.08.2024

Dear Madam,

We are only getting assurance that the team will resolve the issue, since the day we have lodged complaint.

We tried to come up to you, thinking we will get some positive response.

But in vain, we are still at the same place, with the same issue.

Regards
Shobha

From: 'BM BADE'
Sent: Monday, August 12, 2024 2:19 PM
To: Shobha Shetty
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected] conmplaint lodged on 01.08.2024

Dear Sir,

We sincerely regret the inconvenience being caused to you.

We understand how disappointing it can be, when your expectations are not met.

With reference to your mail regarding your product WHIRLPOOL FF 500L IFINVCNVPLTN 515 ALPST with the reference no:[protected].

As discussed on call, we have shared your concern with service team to check and arrange the required part to resolve the issue, kindly wait our team will get back to you with an update.

Thanking and assuring you for best services always.

We request you to please bear with us in the interim.
Thanks & Regards,
Vishaka Narayandas
CEO’s DESK
Reliance Retail Limited

On 8/12/2024 10:01 AM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Sir,

The Technician had visited yesterday i.e. 11th August 24, but was not able to identify/rectify the fault in the Refrigerator.

The condition is same as it is, as it was on 31st July, 2024 – still not working.

Request you to please help us in getting the replacement.

Regards
Shobha
Ewac Alloys Ltd
Asst.Manager – Legal and Finance
Mob. [protected]/[protected]


From: Shobha Shetty
Sent: Friday, August 9, 2024 6:54 AM
To: 'BM BADE'
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected] conmplaint lodged on 01.08.2024

Dear sir,

This is to inform you that the Inspite of technician repairing, there is no cooling, the condition is same as it was earlier. Milk and other stuff got spoiled.

We were told that within 3/4 hours it will be back to cooling as required.

Request you to please take it on priority and send the technician Today only or else they will not turn up tomorrow being Saturday and Sunday.

Thank you

Regards
Shobha

[protected]--
From: 'BM BADE'
Sent: Thursday, August 8, 2024 4:50:42 PM
To: Shobha Shetty
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected] conmplaint lodged on 01.08.2024

Dear Mam

Greetings from Reliance Digital.

As per your given confirmation on call, your concern regarding your WHIRLPOOL FF 500L IFINVCNVPLTN 515 ALPST repair request has been addressed and resolved.

Sincere apologies for the delay which happened and we will surely work on your feedback to improve our services.

Thanking and assuring you best of our services always.

If you found any further issue in the product please feel free to write again for any required support.


Regards
Yunus Shaikh
CEO’s Desk
Reliance Digital Retail Limited

On 8/8/2024 4:29 PM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Sir,

I express my sincere thanks for expediting my request on priority.

Your technician visited my residence and have repaired the Refrigerator.

Thanks.

Regards
Shobha

From: 'BM BADE'
Sent: Wednesday, August 7, 2024 2:51 PM
To: Shobha Shetty
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected] conmplaint lodged on 01.08.2024

Dear Sir

Greetings From Reliance Digital.

First and foremost a sincere apology for the inconvenience you have faced.

As discussed on call regarding your WHIRLPOOL FF 500L as per update received from concern team today we will received the required and tomorrow we will align the engineer on top priority and resolve the issue.

Sincere apologies for the inconvenience cause to you.

Please be rest assured we are expediting the process to get your issue resolved at earliest.

Kindly find the complaint number for your reference - Complaint No :[protected]


Regards
Yunus Shaikh
CEO’s Desk
Reliance Digital Retail Limited

On 8/7/2024 1:59 PM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Shirin,

Thank you for your mail.

We are yet to get update on the mail.

Please understand my problem.

Regards
Shobha

From: 'BM BADE'
Sent: Tuesday, August 6, 2024 5:58 PM
To: Shobha Shetty
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected] conmplaint lodged on 01.08.2024

Dear Sir,

Greetings from Reliance Digital.

With reference to your email regarding product: WHIRLPOOL FF 500L Refrigerator

We sincerely apologies for the inconvenience you had.

We have shared your concern to our respective team and they are working on the same.

We request you to kindly allow us time our team will get back to you with the further update.

You being are our esteemed customer, your concern will be resolved on priority.

For your reference we have registered the complaint and your reference the complaint number is[protected]

We appreciate your understanding and cooperation.

Regards,
Shirin Shaikh
CEO’S Desk.
Reliance Digital

On 8/6/2024 5:27 PM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Sirs,

Please refer trail mail below. We have received from your Reliance digital that the parts are not available, how long do we wait?

Without even visiting/checking the machine, they say parts are not available.

Hope to get a positive reply from your end.

Regards
Shobha

Quote”
Dear Sir,

We have received call yesterday evening saying that parts are not available, hence it is delayed. I do not know what parts, technician has not visited, he does not know exactly what part has stopped working.

Reliance and Whirlphool both are harassing us. 6th day, no call from the technician for the visit. Does it takes 5/6 days to make the parts available.
See below how they are dragging the issue. This is because, we are continuously following for the repairs. Because when the customer follow up, companies (employees) don’t like it. Similar instance, we had faced earlier also.

Date Timeline

01.08.2024 : Our service team will align technician for your location at the earliest with prior appointment within 72 hrs.
03.08.2024 We request you to allow us 24 hours timeline.
05.08.2024 We request you to allow us 24 hours timeline.
August 5, 2024 7:18 PM We request you to allow us 24 hours timeline.
[protected] hours


My mother is a cancer patient, and we need to store chemotherapy injections, that got spoiled because we could not store it – we have lost around 72000/- towards the medicine.(not usable)

I do not want any of your service. Please refund the amount which we have paid towards the purchase of Fridge.

It is high time now, I am left with no option to approach Customer Grievance cell.

Regards
Shobha D Shetty
Ewac Alloys Ltd
Asst.Manager – Legal and Finance
Mob. [protected]/[protected]

Unquote”

From: Shobha Shetty
Sent: Tuesday, August 6, 2024 4:54 PM
To: 'Reliance Digital' ; Helpdeskindia generic mailbox
Subject: RE: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected]

I don’t want any excuses nor sympathy, want the machine to be repaired today only.

We have paid for the product, Reliance nor Whirlphool has given free to us.

Regards
Shobha

From: 'Reliance Digital'
Sent: Tuesday, August 6, 2024 4:51 PM
To: Shobha Shetty
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected]

Dear Shobha,

Greetings of the day from Reliance Digital.

We sincerely regret for the inconvenience being caused to you.

As Discussed with you on your number: [protected] from our land-line number:[protected] at 07:15 PM, Your complaint is already raised and escalated to our resQ service center team. We have taken follow up with the team and they are working on it.

Service Request: [protected]

Your Complaint Number:[protected]

Looking forward for your continued trust and valued relationship with Reliance.

Thanks & Regards,
Sandipan Sadhukhan
Customer Support Team-Reliance Digital
Toll-free helpline no.:[protected]am-9pm)

On 8/6/2024 12:59 PM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Sir,

We have received call yesterday evening saying that parts are not available, hence it is delayed. I do not know what parts, technician has not visited, he does not know exactly what part has stopped working.

Reliance and Whirlphool both are harassing us. 6th day, no call from the technician for the visit. Does it takes 5/6 days to make the parts available.
See below how they are dragging the issue. This is because, we are continuously following for the repairs. Because when the customer follow up, companies (employees) don’t like it. Similar instance, we had faced earlier also.

Date Timeline

01.08.2024 : Our service team will align technician for your location at the earliest with prior appointment within 72 hrs.
03.08.2024 We request you to allow us 24 hours timeline.
05.08.2024 We request you to allow us 24 hours timeline.
August 5, 2024 7:18 PM We request you to allow us 24 hours timeline.

My mother is a cancer patient, and we need to store chemotherapy injections, we got spoiled because we could not store it – we have lost around 72000/- towards the medicine.(not usable)

I do not want any of your service. Please refund the amount which we have paid towards the purchase of Fridge.

It is high time now, I am left with no option to approach Customer Grievance cell.

Regards
Shobha D Shetty
Ewac Alloys Ltd
Asst.Manager – Legal and Finance
Mob. [protected]/[protected]

From: 'Reliance Digital'
Sent: Monday, August 5, 2024 7:18 PM
To: Shobha Shetty
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected]

Dear Shobha,

Greetings of the day from Reliance Digital.

We sincerely regret for the inconvenience being caused to you.

As Discussed with you on your [protected] from our landline number [protected] at 07:15 PM, Your complaint is already raised and escalated to our resQ service center team. We have taken follow up with the team and they are working on it.We request you to allow us 24 hours timeline we will update you at the earliest and resolve your issue on priority

Service Request: [protected]

Your Complaint Number:[protected]

Looking forward for your continued trust and valued relationship with Reliance.

Thanks & Regards,
Amol Khokale
Customer Support Team-Reliance Digital
Toll-free helpline no.:[protected]am-9pm)

On 8/5/2024 2:33 PM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Vasudha,

I am very much available on this below mobile No.

The reply given by you is ridiculous, you still want that we should wait for another 24 hours. I have lodged complaint on 1st August 2024, your 72 hours and 24 hours are not getting over.

If you are not able to provide any service to us, please inform you, we will find out our own source to take up the matter directly with Whirlphool.

We will not contact you and waste our time.

If the machine is not repaired by today evening, we will definitely contact the higher authorities of Whirlphool, and even take up the matter with Customer Grievance cell – then let it take its own time in solving.

Regards
Shobha

From: 'Reliance Digital' [protected]@ril.com
Sent: Monday, August 5, 2024 2:01 PM
To: Shobha Shetty SHOBHA.[protected]@ewacalloys.com
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected]

Dear Shobha,

Greetings of the day from Reliance Digital.

We sincerely regret for the inconvenience being caused to you.

As we tried to calling you on your [protected] from our landline number [protected] at 01:57 PM, but the call was not connected. Your complaint is already raised and escalated to our resQ service center team. We have taken follow up with the team and they are working on it.

We request you to allow us 24 hours timeline.

Service Request: [protected]
Your Complaint Number:[protected]

Looking forward for your continued trust and valued relationship with Reliance.

Thanks & Regards,
Vasudha Saxena
Customer Support Team-Reliance Digital
Toll-free helpline no.:[protected]am-9pm)

From: Shobha Shetty
Sent: Monday, August 5, 2024 9:59 AM
To: 'Reliance Digital' ; Helpdeskindia generic mailbox
Subject: RE: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected]

Dear Sandipan,

After the concall on Saturday evening none of the ResQ team has contacted us.

I hope atleast today the technician will visit to rectify the machine.

Regards
Shobha

From: 'Reliance Digital' [protected]@ril.com
Sent: Saturday, August 3, 2024 6:18 PM
To: Shobha Shetty SHOBHA.[protected]@ewacalloys.com
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected]

Dear Shobha,

Greetings of the day from Reliance Digital.

We sincerely regret for the inconvenience being caused to you.

As discussed with you over call on contact number :([protected]), Your complaint is already raised and escalated to our resQ service center team. We have taken follow up with the team and they are working on it.

As we discussed over conference call with our service team manager, he will connect with you directly and update you that by when technician will visit. We request you to allow us 24 hours timeline.

Service Request: [protected]
Your Complaint Number:[protected]

Looking forward for your continued trust and valued relationship with Reliance.

Thanks & Regards,
Sandipan Sadhukhan
Customer Support Team-Reliance Digital
Toll-free helpline no.:[protected]am-9pm)

From: Shobha Shetty
Sent: Saturday, August 3, 2024 4:51 PM
To: 'Reliance Digital' ; Helpdeskindia generic mailbox
Subject: RE: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected]

Dear Sir,

Inpsite of request and reminders, today being the third day of my complaint, your technician has not turned up.

I may get a reply saying tomorrow is Sunday, and all the employees are on leave.

Such a Pathetic service from Reliance Digital - even after paying extra money for the service.

Request Whirlphool to please look into the matter – when the customer has paid a huge amount for the purchase of appliance and it is of no use. Please refer the trail mails – you may get to know since when I have been facing issues in the Refrigerator.

Please help us in getting the replacement of the machine, I am fed up lodging complaint and pleading for service.

Would never recommend anyone to buy Whirlphool appliance and not to buy anything from Reliance digital.

Regards
Shobha D Shetty
Ewac Alloys Ltd
Asst.Manager – Legal and Finance
Mob. [protected]/[protected]

From: Shobha Shetty
Sent: Thursday, August 1, 2024 6:06 PM
To: 'Reliance Digital'
Subject: RE: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected]

Dear Sir,

This mail is just to inform you that 72 hrs is too long a period for repair of equipment – It is impossible for a working women to manage without a refrigerator.

Request to you to please take it on priority to get it rectified at the earliest possible time.

Regards
Shobha

From: 'Reliance Digital'
Sent: Thursday, August 1, 2024 4:33 PM
To: Shobha Shetty
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected]

Dear Shobha,

Greetings of the day from Reliance Digital.

We sincerely regret for the inconvenience caused to you.

As discussed with you over the call on contact number ([protected]), we have taken your complaint with our resQ service center team regarding your (WHIRLPOOL FF 500L IFINVCNVPLTN 515 ALPST).

Our service team will align technician for your location at the earliest with prior appointment within 72 hrs.

Your Complaint Number:[protected]

Looking forward for your continued trust and valued relationship with Reliance.

Thanks & Regards,
Sandipan Sadhukhan
Customer Support Team-Reliance Digital
Toll-free helpline no.:[protected]am-9pm)

On 8/1/2024 3:45 PM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Sir,

This is the fourth instance, where we are facing the similar problem in our Fridge.

We have lodged the complaint today.

Regards
Shobha

From: Shobha Shetty
Sent: Wednesday, July 26, 2023 5:30 PM
To: Helpdeskindia generic mailbox ; [protected]@ril.com
Subject: RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected]

From: Shobha Shetty
Sent: Wednesday, July 26, 2023 5:21 PM
To: Helpdeskindia generic mailbox < >; [protected]@ril.com
Subject: RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected]

Dear Sir,

We have put second complaint to Reliance Digital i.e. on 20th July, 2023, Technical Person came to check on 21st July, 2023 said that Fan is not working and this has to be replaced, till date he has not turned up.

When we called him up, he said the Fan is not available, once it is available will come and replace. Is this the service execpted from such a reputed company like Whirlphool.

Fridge is a necessity, and if it does not work, all the kitchen and household work is hampered, and that too when you are a working women.

Inspite of buying such a costly item – costing more than 60K and not even a year for the purchase, we are facing such issue.

I do not know such a reputed company like whirlphool, when the customer is writing mail, you do not have the courtesy even to reply to us.

The Fridge has to be replaced – if it is giving problem within a year.

Or we will have to find out other source of complaint.

Regards
Shobha Shetty
Asst.Manager – Finance & Accounts
Mob. [protected]/[protected]

From: Helpdeskindia generic mailbox
Sent: Monday, June 19, 2023 11:51 AM
To: Shobha Shetty
Subject: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected]

CAUTION: This email originated outside of the company. Do not click links or open attachments unless you recognize the sender and know the content is safe. NEVER provide or enter your network logon credentials when asked through an external email or website. Please feel free to forward suspicious messages to [protected]@ewacalloys.com

Dear Customer,

Greetings from Whirlpool!

This email is in reference to your communication with us. At the onset, we thank you for writing to us and sharing your concern with us.

To assist you further, please provide us with your registered contact number and residential address.

Looking forward to a prompt reply.

Thanking you and assuring you of our best services and attention at all times.
Warm Regards,
Whirlpool Team


On Mon, Jun 19, 2023 at 10:28 AM Shobha Shetty wrote:
Dear Sir,

We had purchased WHIRLPOOL FF 500L IFINVCNPLTN from Reliance Digital – on 14th October 2022.

On Thursday, 15th June, 23 the Fridge suddenly stopped working – no cooling, but the Freezer was working and on Friday 16th June, 23 morning, we could hear a hooting sound from the Freezer.

Meanwhile, we had already lodged a complaint with Reliance Digital, and the technician visited in the Afternoon on Friday 16th June, 23, checked and said that the fan is not working it has to be replaced. The Sound has stopped now.

We would like to just bring to your notice that it is not even a year, we have purchased the Refrigerator, it has started giving problem. Once the part is replaced, its like an old machine.

We have been using Whirlphool products since long, we have a whirlphool washing machine, which never gave us any problem since last 6 years.

Since we had trust on Whirlphool products, we went for such a higher end Refrigerator.

I humbly request you to please replacement Refrigerator instead of repairing it.

Hoping to get a favourable reply.

Regards
Shobha Shetty

This is to bring to your attention, a matter that I as a customer have been dealing with for months.

I purchased a whirlpool refrigerator this year and purchased an AMC for additional warranty coverage.

To our surprise, we were informed that the warranty expired in march 2024 - which was not right as we had invoice for January 2024.

After following up with the customer service team and countless calls and emails, we provided everything from Invoice to model number and what not.

Even as of now, I don't see any progress in the matter and have not received any confirmation or communication on whether the warranty was updated or not.

This is not the right spirit in which customer support should operate as this ruins our trust on whirlpool as a brand - when it cannot keep its inventory updated and warranty details mapped correctly.

As I am at the brink of frustration, due to this, I request you get the warranty updated as soon as possible.

I demand your utmost attention to the matter and solution to our grievance which has been rolling over for months.

I bought a refrigerator 6/09/23 which stopped cooling down since last 2 months. Lodged a complaint through email and also went to the store for the cause, a technician was sent to repair a fridge he said new gas gas to be filled since old is creating problem he replaced it but still it's not cooling and working at all. There is a heavy condensation in the fridge and big water droplets are falling on vegetables and other items kept in the...

It is not working from 14 May'24 onwards.
Multiple times called at company customer care no., No positive response is received. Mail is also dropped to company but no action taken as of now.

Mail attached for your reference.

Regards,

Ankush Jain
[protected]