Whirlpool India Customer Care
Whirlpool India Ltd
Customer satisfaction rating: 32%
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COMPLAINTS

Whirlpool India Customer Care

Whirlpool India Ltd

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Address
H.No 113/8 Model Town
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

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Toll-free:
up
82
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36

Customer satisfaction rating
32%
Complaints
2164
Pending
31
Resolved
671
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Whirlpool India Complaints & Reviews

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Whirlpool India — whirlpool 255ic neo royal fridge (complaint not resolved in 8 months)

 Ashwini kumar pathak on Jan 13, 2019
Hi,

I purchased whirlpool neo fridge (Double door) in 2015 and we had loggged a complain for first time on may 18th, 2018 for cooling i. E cooling is not working in refrigerator, complained was logged and service guy visited us and he told that there is issue with cooling timer which is preventing from cooling, so he suggested to change the timer for the first time and we did that which costed us around (1600) and for part replacement (Cooling timer) but it didn't worked after part replacement, service person left without giving proper resolution, so we called again many times local...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — complaint not resolved even after 5 days

 SharmaAnkit on Jan 9, 2019
I register my complaint on 5th morning about my refrigerator not working. The first surprising thing happened to me that after registering the complaint some third party engineer (Who was not from authorized whirlpool service center) came to my house and removed 2 items from the fridge. And by the evening no one from authorized service center called me though they say for a call from engineer withing 2 hours of registration. When i called again to customer care, i got to know that some un-authorized guy has taken the parts.
Anyway i got the items back same day but the major issue is that...
Complaint comments  Read comments [1]Complaint category Refrigerators

Whirlpool India — pathetic customer service of whirlpool after sales

 sridhar bhogoju on Jan 9, 2019
We had taken a brand new refrigerator (6th sense vita magic, 200 ltrs, tmc show room, hyderabad) and taken 3 years annual maintenance service (Amc) too by paying more than rs.3000/- upfront. Within 6 months, bulb inside the refrigerator stopped glowing. When i raised service request, a technician visited and said that bulb is not as part of amc contract or 1 year warranty and i have to pay additional amount to replace that. Just for the sake of replacing rs.100/- worth of bulb, he denied to provide the service. Then what's the use of paying rs.3000/- upfront for amc if they do not replace a single...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — washer

 SivakumarVenkatesan on Jan 5, 2019
I received a call from whirlpool and informed about the amc plans that 1y + 3 months and 2y + 6 months are the available offers that include every 3 month service using descale powder at no cost. Based on the provided information, i opted for 2y + 6m and paid the specified amount by cheque. But i received a letter addressed from mr. Anish ahuja for 1 year amc. Initially i sent an email for which i received a reply from ms. Sonu and asked to send the amc receipt. I responded to the email with relevant attachment. After repeated emails reminding about this, she did not responded and i forwarded the...
Complaint comments  Read comments [1]Complaint category Washing Machines

Whirlpool India — refrigerator gas leakage [Resolved]

 Arpita1910 on Jan 4, 2019
We bought an extended warranty of our refrigerator from whirlpool, the warranty card which we have shows validity till 9/01/2018 yet the company is denying the service stating the product is out of warranty and saying do whatever you want they don't care. The company person came and took phographs of the warranty card yet they are denying service what should we do they just fool people...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Whirlpool India — compressor out of stock from service provider - no care for the customer

 shdey8 on Jan 4, 2019
Hi team,

I have logged my complaint on 2nd january as 1st january was holiday for the company. I am having cooling problem from 31st december. One of the service person came to see my fridge and detected problem with the compressor.

They ordered a new compressor and they are asking for 4-5 days time to do the servicing. Please try to understand my situation and try to understand the urgency i have. It seems the local service provider does not even care for my concern. Please help to fix my problem asap....
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — under warranty machine failure

 Adv. Mohit Anand on Jan 3, 2019
We bought top loading whirlpool fully automatic washing machine in february 2017
It worked well since 31st december 2018 but from last day there was a heavy sound in the spin tub while rinsing and spinning also the machine was moving n shifting from its position
We lodged a complaint in whirlpool customer center they said that two year warranty period is still running, so no visiting charges. The technician came to our home and checked the machine and confirmed that the sound is due to the bearing problem and the machine needs to go to the service center and will be charged 1500/-...
Complaint comments  Read comments [1]Complaint category Washing Machines

Whirlpool India — grievance regarding refrigerator repairing

 rkjindal on Dec 31, 2018
Dear sir/ ma'am,

I have been using a whirlpool double-door fridge model no. Ff400 since 2007. This year, in mid of august i faced a cooling problem in the fridge lower portion (Freezer was working fine) and called up on [protected] / [protected] to lodge a repair request.

Consequently, mr. Ashok (Reachable on [protected] and [protected]) came to address the issue and informed that the freezer fan motor of the fridge needs to be replaced. Hence, he came the next day, changed the fan motor and asked for a payment of rs.3500. I was not at home that time, and when my wife...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool — fridge radiates heat n tiles broken

 SUBASINI on Dec 30, 2018
I brought a whirlpool ice magic fridge n within 5 days one night my tiles broke and walls cracked. When mailed to helpdesk they did not help in anyway. We have it switch off after paying rd.13500. We undergoing mental tension as houseowners are blaming us for buying this. We are afraid to switch on fearing something happens. We want justice. How can a company manufacture like this model which radiates heat. We are hardworking middle class people believe in advertisement and meet heavy loss. Our hard earned money is wasted on this. Now we are not able to use nor get back our money. The company does...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — no care for customer

 Rbrathi on Dec 30, 2018
Bad in after sales service
Paid for new washing machine to vijay sales pune on 23.12.2018. Agreed to deliver machine on 24.12.2018. Machine arrived on 25.12.2018. It was damaged. Returned immediately. After big fight with vijay sales another machine delivered on 28.12.2018. Installation engineer was supposed to visit on 29.12.2018 at 6pm. Arrived at 7.30 pm. Requested him to wait for 10-15 minutes as guests were arriving. Promised to come in another 30 minutes. Then at 8.30 pm informs that his time is over and he will not attend. After taking money from customer, the manufacturer and dealer...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool — complaint no. cn1218018493

 Bala-1 on Dec 28, 2018
I have purchased a whirlpool semi-automatic washing machine at chennai.

Recently, the drier cable cable failed, and i called the whirlpool customer care. The technician came from tiruvallur service center, and stole the drier cable, and he bypassed the cable contact with a direct connection. He even closed the previous complaint without even informing me.

Is this the way of a proper service? Service center: sri vari services, tiruvallur, tamilnadu - 602001

Please help....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Whirlpool India — washing machine top load

 Siddiq Umarfarooq on Dec 27, 2018
Have recommend to purchase a whirlpool washing machine to my cousin brother from Smart Electronics, Ramamurthy nager, Bangalore on[protected].

Model Sl.no. INF[protected]

Last week i raised a complaint with complaint No: DG [protected] on 23.12.18

Iam following daily and i am getting the same query from every customer care executive and no one is attending
the issue. i am very much upset by explaining to every customer executive and not getting service on time.

Very poor service and If this is the way of servicing i would not recommend...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — whirlpool washing machine serious quality issue

 mukeshkumar0063 on Dec 26, 2018
I had purchased whirlpool washing machine with much hope and belief in brand value and quality.
But after three to four year of use, it started giving problem.
It is generating too much noise in spin cycle. So, I contacted whirlpool customer care.
I was informed that, it will be charged 450 INR for inspection only, isn’t it too much for only inspection??
But no problem, I agreed to it. One technician visited and he told that bearing is damaged and it will be charged around 6000 INR.
I was shocked, what! Bearing cost is around half of the washing machine!!!
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — urgent : escalation | whirlpool washing machine | need to change my purchase date to 10th nov, 2018 (from 10th april, 2018)

 Jitender.khanna@gmail.com on Dec 25, 2018
Sub : urgent : escalation | whirlpool washing machine | need to change my purchase date to 10th nov, 2018 (From 10th april, 2018)

Hi,

I had purchased whirlpool washing machine on 10th nov, 2018 (Sr. No : inb[protected] and got it installed and also had a demo on 17th nov, 2018 by whirlpool service center executive (Sr # : gb[protected]). A service request is also logged for the same on dated 16th nov, 2018.

But i got surprised when i got a call from whirlpool for the feedback and they informed me that my warranty will be started from 10th of nov, 2018....
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — washing machine - raised complains multiple times but no one coming to fix the issue

 Vishal Sahay on Dec 18, 2018
Hi,
I got issue with my washing machine 3 months ago, the machine is still under warranty. I raised complain and got assurance that technician will visit within a day but no one came. We called the customer care again and re-raised complain but still no technician arrived. We kept calling the customer care and they kept assuring that the issue is escalated and someone will visit soon to fix the issue but its 3 months now and no one ever visited our home to even check the issue.
I am now planning to reach bangalore consumer court and request for compensation for the harassment i have...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — whirlpool ro water purifier

 SOUMYABRATA MONDAL on Dec 17, 2018
I bought ur so called comprehensive home plan (Amc) for 4720 rs... My plan will over on 20.12.2018... I have replaced my all filters including ro membrane 1.5 months ago... But from yesterday my filter doesn't work properly... For this i called technician and he said, the ro membrane filter has stopped working and i have to replace it for 2400... As per my knowledge the life span of one ro membrane is minimum 1 year... I m living at chandannagar, hooghly where the water quality is descent, tds is 440... My question to you sir is it possible for a middle class family to invest (4720+2400)=7100 in...
Complaint comments  Read comments Complaint category Appliances

Whirlpool India — washing machine repair cost [Resolved]

 Joel Johnson on Dec 14, 2018
We bought top loading whirlpool fully automatic washing machine in 14/11/2013
Bill no:b 9119
It worked well for a couple of years as mentioned in the warranty. But from the last month there was a heavy sound in the spin tub while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be rs 472/-. I accepted it and their person came to our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said barring must be replaced. And said the cost...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — non service of ro by whirlpool [Resolved]

 ajit singh hisar on Dec 11, 2018
Whirlpool ro is not working i made service request hr [protected] dated 10-11-18, i have talked twice on toll free no during last one month & already submitted complaint on their official site:no action, no call, no response, not a single visit by any technician :i am crushing myself why i purchased whirlpool product. I had also purchased refrigerator of the same company and facing similar problems...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — washing machine/ service is not satisfied [Resolved]

 Hari1208 on Dec 11, 2018
Hi i am hari. I request for service on 29/11/18. Service person came and explain about problems and suggest to change ic board. I pay the amount and he change the new board but he didn’t check it is working or not. He get money for that product and service cost he went. Next day i put washing machine it doesn’t work. I call to that service person and say about problems on 2/12/18. Still now they didn’t respond and still my machine is not repair. Worst service and simply high price billing and worst products. Totally disappointed....
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool — washing machine pcb repair [Resolved]

 Payell D Choudhry on Dec 6, 2018
I lodged a complaint with Whirlpool Customer care for repair of PCB and the technician looted me with a bill of 4900 INR.
My company number is : SR Number GB[protected] .
It is a fraud company cheating customers and dealing with fraudulent dealers giving handwritten bills, forcefully replacing instead of repairing and overcharging.

Such pathetic After Sales Service and cheating by the company is totally not acceptable. Everybody is happy passing the buck around to someone else.

I am taking to Social Media and the Top Management unless and until this is...
Complaint comments  Read comments Complaint category Electronics & Appliances

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