Whirlpool India Customer Care
Whirlpool India Ltd
Customer satisfaction rating: 29%
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2070
COMPLAINTS

Whirlpool India Customer Care

Whirlpool India Ltd

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Address
H.No 113/8 Model Town
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
74
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30

Customer satisfaction rating
29%
Complaints
2070
Pending
53
Resolved
575
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Whirlpool India Complaints & Reviews

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Whirlpool India — whirlpool automatic washing machine

 raghavkamalgupta on Sep 19, 2018
I have used Whirlpool's automatic washing machine for the last 15 years with complete satisfaction, so when it started giving me trouble I purchased another machine (Model 360 Bloom Wash) on 27/6/17 from Sangam Electronics, Model Town, Delhi.
But now I am not at all satisfied with its functioning.:
1 The machine starts working with very little water and the clothes run semi dry and I have to pour water in it
2. The clothes remain dirty even after washing as the top layer of clothes does not mix with the clothes lower down and these keep on circulating at the top only.
3....
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — refund not received

 shailesh.jain on Sep 15, 2018
A refrigerator of whirlpool was purchased on 01/08/2012 amounting to rs. 30000/-.in the very first year there was a problem with a part for which a replacement was being done. Now on 11/08/2018 the fridge suddenly stopped working. A complaint was being raised at the whirlpool customer care no. [protected] and a complaint no. Kl[protected] was allotted. The engineer came and on inspection initially said an electronic part has stopped working and said the replacement of such will rectify the problem. After a couple of days a different person from the whirlpool’s end came and took some photographs...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — washing machine making noises during dry process

 Sanchit Rellan on Sep 15, 2018
Dear whirlpool,

I am extremely getting dissatisfied with your unresponsiveness on issues with new washing machine. It is making some noise during drying process and technician did not find anything stuck inside. He asked to send the machine to service centre so they can disassemble and repair some broken part. Moreover i pay to and fro transportation charges.
This is not acceptable with new machine and want whirlpool to fix the issues possibly replacement.
The machine is not in use for few days and seems like i wasted my money on bad product. After sales service is...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — worst service for under the counter ro system in trichy

 ishwarya shankar on Sep 14, 2018
I am from trichy, tamilnadu and my under the counter ro system with whirlpool has not functioning properly for about a month and i have been trying to get the trichy service centre office to take a look at it for the past month, with absolutely no response whatsoever. A guy named arul has been taking my complaints for the said month and when i called in to their office, they are telling me no such complaints has been registered. They still haven’t reolved it yet. Worst worst service....
Complaint comments  Read comments Complaint category Appliances

Whirlpool India — defective refrigerator delivered and not being replaced.

 libeesh1 on Sep 13, 2018
Dear sir/ madam,
I purchased an intellifresh / neo refrigerator (Model: ff 2d 355 d/2017) from “sri kalyani” (House of electronics), sukhnivas building, 8-1-416 and 417, r. P. Road, secunderabad on 08.09.2018 by paying an amount of rs 33, 630 /- including transport changes.
The item was delivered on the same day evening. When opened it was found that the both the doors of the refrigerator are deformed in the front portion, improper alignment and some of the internal fittings are missing.
Upon reporting the service engineers responded lately and recorded the observations....
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — top loading 8 kg automatic washing machine

 skswpl3963 on Sep 12, 2018
Complaint for Top Load 8 kg W Machine on 16.08.18..PCB diagnosed to be replaced...given three days time...out of stock...another two/three weeks given...unwashed clothes piling up hence requested for alternate arrangement till PCB is changed...Whirlpool repaired the PCB and started machine with assurance that as and when new PCB is available it would be replaced till date machine is working on repaired PCB with intermittent problems. The Machine is under AMC for the last 3 to 4 years. Emails sent at helpdesk remained unreplied...contacting customer care at toll free number Gurugram...assurance was...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool — amc product not repaired after a month

 Mahableshwar Hegde on Sep 9, 2018
I have given complaint at 18 august.. Till now its not resolved yet.. They waiting for part.. Near to 1 month.. It is under amc.. They came in 4 hrs and take the amc amount.. But service nobody responding.. I calling customer care.. Technician every day.. But they are ignoring because i am under amc (Given a money in advance).. Please help me to solve this issue....
Complaint comments  Read comments [1]Complaint category Washing Machines

Whirlpool India — washing machine not functioning

 Vandana Mogera on Sep 9, 2018
Took new washing machine and from day one machine is not functioning properly if we lodge a complaint engineer will come and only one day it works properly and again it ll stop functioning. We want replacement of machine or else refund. Worst product of whirlpool. Just looking for replacement of machine or refund of money back. Cannot keep on complaint on daily basis want one permanent solution....
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — service issue

 ravindra sapaliga on Sep 7, 2018
Hi, i had complained for the refrigerator issue on 3rd aug.2018 (Complaint no. S[protected] and attended by technician mr. Nasir on 4th aug.2018 and replaced the thermostrate by charging rs.2200/- + 400 service charge. Within a week again same problem started and the person who attended the service is not at all attending the complaint on repeated and continuous calls from me.
I didnt expect so poor and disgusting service from whirlpool. Mr. Nasir is completely ignoring my repeated calls....
Complaint comments  Read comments [1]Complaint category Refrigerators

Whirlpool India — service engineers of washing machine

 Rajeev agarwal1 on Sep 7, 2018
Ur service eng sold me cleaner for washing machine but the product was expiry date & some plastic part also charge & the charges was recd by him while the machine part was ok they why to change. My question is ur srvice eng. To cheat the customer pls help replace my clearner & return my money for the change part. My serv req. No. Is 18825 dated 24.8.2018 & 12866 dated 16.8.2018
My no. Is [protected] & the eng. Name was mubarak & subodh kumar coming from impluz home care servies patel nagar new delhi & so many call in this regard but no responce. Pls tell me what should i do....
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — unethical behaviour

 Anshul Kailashi on Sep 7, 2018
Bought top loading fully automatic washing machine in nov 2017. Last month i.e in august 2018, its top lid got off / the pasting of the top lid /cap detached from the machine which was pasted with double tape. Its a design /product fault. Now the company is asking for Rs 1850 for the repair saying that its a plastic part and would not covered under warranty.

I don't want to pay this amount since the machine is still in under warranty and top lid is detached due to poor quality of the tape or design. secondly the lid is not neither broken nor tempered with, then why should i pay for...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — refrigerator - purchased with in one year - complaint - not satisfied at your service

 Manickamjeeva on Sep 7, 2018
I was purchased new whirlpool refrigerator past 09 months ago from bharath electronics, 100ft road, coimbatore, after three months door key lock not working properly and call your customer care no.[protected] but your customer manager not responding and also he told me complaint anywhere i dont care key lock is not warranty shouted me and after four months 1.9.2018 bulp was fused and total publp rs.50 and service charges 150/- why?
The refrigerator purchased within one year so many problems in your product, in mean time my relative look my refrigerator and opinion, i do not recommend purchase...
Complaint comments  Read comments Complaint category Products & Services

Whirlpool India — whirlpool fantasia-1.3 years old-pending complaint

 Kridha on Sep 3, 2018
Whirlpool fantasia inverter ac is about 1.3 months old and hence out of warranty period. Somehow got a whirlpool technician by registering a complaint at the toll free number [protected] that is only meant for south india according to your customer service representatives. Everytime i called i was promised a call back but no one would call except for once to register my complaint. Technician detected a problem with pcp on 28.07.2018 and took rupees 2000 advance (For rs 9000 fee) on 31.07.2018 promising to fix it in a weeks time. We are on 03.09.2018, no one has contacted me regarding this. I have...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — fridge / stopped cooling

 utsavbsr on Aug 30, 2018
My fridge stopped cooling two days before and then had lodged a request for service engineer to check and rectify. Service engineer came and checked and told that compressor has to be replaced. Our fridge was 6 yrs old only and we had lot of faith on whirlpool company and that is why we had purchased this.
We could not believe so somehow went for second opinion and called service engineer from urban clap... To my surprise only relay was not working and today my fridge is working fine.

This is the biggest robbery and theft which a company can do am feeling ashamed to have...
Complaint comments  Read comments [1]Complaint category Refrigerators

Whirlpool India — over cooling of refrigerator

 gdshah on Aug 30, 2018
My whirlpool double door refrigerator has problem of over cooling since more than a month.
Local service team changed lot of things in first visit but couldn't resolve the problem. They changed some more parts in 2nd visit but still the problem persists.
Local team seems to be incompetent as they work on trial basis.
Call centers have very poor response. They don't care to contact customer to confirm if the problem is resolved or not. They update the status just on inputs from service center.
I have not seen such kind of process anywhere.
I'm loosing lot of...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — new refrigerator

 rakesh16 on Aug 28, 2018
Dear sir/madam

I purchased a refrigerator on 27/7/18. The model named whirlpool ice magic fresh 230l worth rupees 17, 000 inr from the dealer sony brothers (Hall bazar amritsar, punjab). A team of two came for demonstartion and in the process broke down the fruit basket which they did not mention but we found later. So we contacted the dealers and they assured us that it would be exchanged as it was under gurantee. So we gave them the broken one in wait of getting the fresh one and unfortunately we are still waiting with too many excuses.
Our last refrigerator worked about...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — not taking complaint seriously

 Purvesh Panchal on Aug 28, 2018
We have complain on 20nd Aug 2018, and person came for check machine. He told us it will take 2 days if gear box available, then after 8 days gone nothing update from there. very poor service from big reputed company. When we call on today they are saying more 8 days will be required. Not taking complaint seriously. Complain number AH[protected]...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — refrigerator defective part

 BUdayasagar on Aug 28, 2018
I feel very sad to complain again and again on same issue, i have been addressing my issue 10th time in this month. No service men responds well, even after i paid a service charge of 4, 600 my problem not resolved yet. I gave complaint to customer care on 08/08/18, 10/08/18.in between many follow ups and again on 24/08/18. I was fed up complaining again and again on same issue, but no responce from your end. As a customer i was very unsatisfied with your services. Is this value you give to customers. Is this the way you treat customers. From past 1 month my refrigerator was not working. Even now...
Complaint comments  Read comments [2]Complaint category Refrigerators

Whirlpool — ice maker

 JoAnne McCarrell on Aug 28, 2018
I purchased this refrigerator in dec 2010. The ice maker went out and i had it replaced. I called whirpool to see if i could at least be compensated for the cost of the ice maker. After spending over one hour on hold and speaking with two # who pretended to be concerned i was told that if i had called them before getting the ice maker replaced they would have been able to do something maybe. I wonder what the difference is whether you reimburse me or the service company? I think they have no intention of doing either whether i called them first or not. I was not even sure it was the ice maker anyway....
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — whirlpool semi automatic machine

 ziddi7778 on Aug 26, 2018
Very bad experience with renowned brand in india. Just got delivery and when i started using machine. The dryer is not working. It even didnt work one day. Have called customer service centre more than 20times. Still they have not come.. On website they promised to give service within 2hours.. Worst service from electronic brand have faced in my lifertime...
Complaint comments  Read comments Complaint category Washing Machines

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