Whirlpool India Customer Care
Whirlpool India Ltd
Customer satisfaction rating: 24%
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1990
COMPLAINTS

Whirlpool India Customer Care

Whirlpool India Ltd

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Address
H.No 113/8 Model Town
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
53
down
14

Customer satisfaction rating
24%
Complaints
1990
Pending
37
Resolved
464
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So far so good - The company responded to our notifications and is working on resolving complaints.

Whirlpool India Complaints & Reviews

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Whirlpool India — inbuilt whirlpool oven & fridge handle -fdbm steel door refrigerator 702 ( 14620)

 Brinda Rani on Oct 23, 2017
Am very upset that my issues are not getting resolved professionally. 3 months back i had your technician visit my house saying he will get a new plug for my InBuilt Whirlpool Oven & Fridge Handle for my FDBM Steel Door Refrigerator 702 ( 14620). No update yet and no response to my call as well. i got a whirlpool kitchen and it had ovens and fridge. Fridge door handle is faulty and has to be replaced and also the oven as it trips on switching on . the plug is faulty and needs to be changed. i was told it will be done in Aug but nothing has happened yet.Please help...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — whirlpool whitemagic f65 pe error code

 Sushant81 on Oct 22, 2017
Hi i complained for my washing machine having PE error code in display your service guy replaced. The PCB board and charged me 4970 inr, how come the board is defective if it's showing a error code can't that be rectified, when I asked this question to service guy he did not respond it well and insisted to replace the board. I am really disappointed with the service also he did not shy me that he put a new board. Does this board is this much costly?
Sushant Rawat - 9916137557...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool — sensation neo washing machine

 nympho on Oct 15, 2017
My sensation neo washing machine is not working and the technician told me that i have to change v belt but the parts is not available as the model is now obsolete but my machine is otherwise fine. Date of purchase is 19.07.2008. This is a front loaded fully automated washing machine. On 07.07 2017 after booking complaint a technician from authorize service center, zen appliances sales and service kolkata 700159 came to my home and said tsp. Drum. V. Belt defect to be change and next day informed that the parts is not available. This is ridiculous. My 16000/- machine is of no use? Pl inform whether...
Complaint comments  Read comments Complaint category Products & Services

Whirlpool India — repeated complaints of whirlpool washing machine but no response

 varupriya on Oct 14, 2017
I have two year old whirlpool washing machine. The issue is that the glass lid of machine has been broken. I have complaint on customer care and technician has visited to us and told us that within 3 days it would be replaced. Now after 20 days the problem is as it is. I have four times called customer care but getting only single answer that they have forwarded my request on urgent basis. If this type of behaviour is on urgent basis then what can be expect for regular basis. Every time they gave excuses. I never thought that a big company and renowned brand like whirlpool would behave like this....
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — service charge without any service

 Vinoth Singh on Oct 13, 2017
Technician came to our house 12/07/2017 he just saw the ac where likage is from and told washing charge and gas charge. It was huge so i told that charges are more so i told that i dont need service. Then he asked for service charge of rs 531. Just visiting our place cost us rs.531. It is not fair. Company should lower the charges and they can charge visiting charge of 100 or 150. So how can u charge rs 531 with out solving our problem. Very very bad policy of company....
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — air conditioner (ac)

 pradeep senapati on Oct 11, 2017
I was contacted by the whirlpool company customer care representative about one free service to my ac. As we both are working parents. I requested to fix date for service to my ac on saturday. Date was fixed duly taking the consent of the technician and the customer service representative. But no body turned up. This type of incidence repeated twice. I am requesting to take up this matter whth whirlpool india and provide us free servce as per their policy.
P. K. Senapati
Ph:8455889975...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — microwave not working again

 sanjeev goyal patiala on Oct 11, 2017
[resolved] whirlpool india — microwave

1 review
Sa sanjeev goyal patiala on aug 31, 2017
Phone/mobile number: 9914080786

Again the same problem with same product replaced by company,
From last one month the same condition company is not able to solve the problem of my microwave, i am very much harshen by the company,
Once they replace the product after taking rs. 4000/- rtgs to thair account
But after about four month their is same problem with the product, the company men not able to solve it after visiting three to four times...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — no response for repeated request for product replacement (whirlpool washing machine)

 debayan24 on Oct 9, 2017
I, debayan mukherjee a whirlpool customer, would like to ventilate out my disappointment with an issue and the harassment that i am facing since past 2+ months, that is beyond one's imagination. It feels like i made the biggest mistake of my life by purchasing a whirlpool product. And i am also ashamed of calling myself a whirlpool customer from now.

I had purchased a fully automatic washing machine of model whirlpool primer 652sd/6.5 wine (Model no.: 31181, sr. No.: inf171220028), billed under the name aparna biswas mukherjee, from great eastern, barasat on 30.06.2017. However, the...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — poor service and support

 Nagendra B Dwivedi on Oct 7, 2017
I have purchased a refrigerator 4 year back. Whirlpool provide most worst service i ever seen by any company for any kind of product. Apart from that company provide poor quality of accessories due to this plastic part usually
Break on daily basis.
1. It freezer door three times i have pay 800 rupees each time
2. It freezer locked through ice so i not able to use freezer last 2year
3. Many plastic part are. Broked like chips
Very poor plastic material used for internal
Plastic assesary

I am fed of this product.

Regards
Niraj...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — refrigerator is not working last six months rego

 gana82 on Oct 7, 2017
Sir,
I am ganapathi. U, i have purchased double door whirlpool fridge on 15-10-2013 with model no. 14814 and s. No: ina133402218. I have raised a complaint in march 2017 (Under amc) to attend as there is no cooling at all. Technician visited and opened the fridge and told there is a leakage in the in the circuit, we have to replace with spare for that they took photos and told it will take one week or two weeks to get the spare, without repair they have closed my complaint. I was not in the station for the last three months, after coming back, i have once again raised complaint but nobody...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — defective compressor

 akritisharma11 on Oct 5, 2017
The refrigerator is not functioning properly. The compressor gets overheated and there is no ice formation in the freezer compartment. The service that the company claims to offer is very poor. The servicemen that the company sends are incompetent having no knowledge about the appliance. I have been calling multiple times at the customer care centre and still there is no reply from their side. The refrigerator is within the warranty period and still these guys are paying no heed to our complaint. Disgusted and disappointed with their service...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — washing machine and poor servicing [Resolved]

 Tanmay12345 on Sep 29, 2017
Washing machine has a recurring drainage problem. Company's customer service is very poor, i contacted the authorised dealer of our district, fatehpur, up. But the person supposed to come by, hasn't come yet to attend the complaint. It had been 4 days already, everyday i have been calling that person and he assures to come in 30 min or so yet he never came....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Whirlpool India — whirlpool washing machine white magic

 ashlick on Sep 29, 2017
I had purchased whirlpool washing machine three days back still waiting for installation and demo. Mr. Varun from whirlpool had given a call to attend but didn't turn up. This is the worst service i ever experienced. I had number of choices but i selected whirlpool it was my bad luck. If you can't install and can't give demo then just return my money. I don't want such kind of worst response from a worst brand. I had purchased whirlpool washing machine from patra electronics, bhubaneswar, bapuji nagar.....
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — disgusting quality refrigerator

 Rashmi kotak on Sep 28, 2017
Bought a fridge from whirlpool it turned out defective there was water dripping issue. They exchanged again another fridge with same issue my vegetables get spoilt. The water accumulates in the box behind the fridge. The ice droplets form in the freezer.
Fed up of the so called now again they have said they wil exchange why don't they quality check before despatch...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — whirlpool washing machine needs to be repaired - cn0917018737

 Malola on Sep 26, 2017
Wire that was connecting the board was bitten by rat, therefore gave a complaint to your third party service center (Trifold multi services) to address the issue, but till now they (Suresh service center manager) claims that the spare is not available and the way he is dealing with the customer is pathetic, i suppose whirlpool is not suppose to give there service to third party, this is completely spoiling the image of whirlpool, i request you to address this concern asap, i am loosing my piece of mind because of this issue. Following is the complaint number - cn0917018737.

Thanks...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — washing machine is not working from past 20 days.

 mdfaheem1313 on Sep 26, 2017
I purchased washing machine from whirlpool and is under amc/warranty. From last 20 days, 7th of sep'17 my machine is not working. I raised complaints on 12th of sep'17 with sr# hd0917004244. Till date no repair done by whirlpool and now they are asking to pay and exchange the machine with new one as spare are not available.
Multiple complaints raised via toll free number, sms, local call to tsp, bsm whirlpool team but still they are not responding with right approach.
Upon asking they are saying that my an unnecessary talking and asking for thing.. It is ridicules for such a big company...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — replacement of whirlpool refrigerator

 Mritunjay Mukheree on Sep 25, 2017
I had extremely good faith and belief in the goodwill of your products and after sales services being offered by your company and why i had purchased a number of electrical appliances.

I had purchased a refrigerator "3200 - whirlpool ff refrigerator 300l fp 313d pvt roy alpha steel". I had purchased this on dated 07/05/2017 from lotus, bilaspur (C. G.) pin 495001 vide bill no. 94r1700379.

But, just within 3-4 months of its purchase, the lower part of the refrigerator's body had gone cracked automatically. Immediately i complained the matter to your service personnel...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — washing machine model 360 top load fully automatic

 jubuleemeetu on Sep 22, 2017
I purchased the machine of 7.2 boom wash 360 top load on 10/01/16.
From last one year there is a problem with machine showing ss1 error during rinse cycle. Several times mechanic visited and changed motor, motor belt, sensor cable two times. Still problem is there.
Now the recent development is as mentioned below. I have raised the complain again and, today service engineer is visited to attend the complain. As per him the machine is to be shifted to whirlpool workshop. When i quiry who will shift the machine, they told customer has to shift the same. When i called over 18002081800...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — whirlpool water purifier

 vasudev1912 on Sep 22, 2017
We have purchased a whirlpool water purifier on 19th august 2017. It has been delivered and installed on 29th august 2017. On 30th august 2017 we have identified a leakage through the tap. The satya people asked us to contact the customer care whirlpool. We did that and in 20 days the service person has attended the problem 3 times. He changed the tap 3 times. The 3rd time it was yesterday 21st september 2017. Today when we called him again as the problem has not been sorted, the service person told to call satya enterprises for a replacement. It seems the product is having some defect.in this regard,...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Whirlpool India — whirlpool 360 washing machine in warranty has faulty drainage that causes flooding; even after 4 visits by technician

 reshu_prati on Sep 22, 2017
We bought whirlpool 360 full automatic washing machine on 29.10.2015 (Product serial no. 221195) and within two months the water started gushing out from the bottom instead of the pipe. Twice we called the retailer we bought it from and next two times toll free customer care number of whirlpool. Each time the technician refixed the drainage pipe and said it wont happen again. It has happened again the fifth time within warranty period. Either they dont know wat they are doing, or the fixing point for the pipe is defective, result is flooding and my mother has to take a broom and clean the room....
Complaint comments  Read comments Complaint category Appliances

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