Whirlpool India Customer Care
Whirlpool India Ltd
Customer satisfaction rating: 20%
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1859
COMPLAINTS

Whirlpool India Customer Care

Whirlpool India Ltd

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Address
H.No 113/8 Model Town
Gurgaon
Gurgaon District
Haryana
India - 122001

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Customer satisfaction rating
20%
Complaints
1859
Pending
426
Resolved
353
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Whirlpool India Complaints & Reviews

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Whirlpool India — Microwave oven stopped working : lack of proper repairing facilities

 drbishan on Apr 26, 2017
Dear sir,

I am, unfortunately, a customer of whirlpool.

Our refrigerator and microwave oven... Both are from whirlpool. So far, everything was good, till i had to seek the after-sales customer care service, which, as seems to me, is virtually non-existent.

Ten days back, my microwave oven stopped working all of a sudden. I, duly, called the customer care centre and i was referred to bsm global inc, who, it seems, provides after-sales service for whirlpool along with a lot of other brands.

While i have no issues with such outsourcing if...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — Split AC Installation.

 Pankajsharma835 on Apr 25, 2017
Hi,

I Had bought Split AC on 22/04/2017 but after several follow up my AC is not yet installed. Complaint No HR0417011761. yesterday i had wasted approx 4 hour time to chat with customer support team & Sr. Adviser Puneet but their is no solution and till now i had not received any call from service center also for AC installation.

Regards,
Pankaj Sharma
9810220232...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — Unethical behavior after worst and untrained service

 indresh158 on Apr 24, 2017
Dear Sir/ Madam,

Greetings of the day,

I, Indresh Kumar singh based in ghaziabad, (budh vihar, vijay nagar) bought my Whirpool double door 210 ltr. fridge 6 years back.
Till 30/03/2017 it was working fine.
I was very impressed and recommend to my 2-3 friends to purchase same and they purchased.

But from last 15 days what happened to me was a very pathetic experience from company service team.

it was started when my fridge stopped cooling. I called service center and they sent a service engineer who inspected and said it...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — Wrong and unprofessional behavior of service engineer

 vastukalp7 on Apr 23, 2017
My AC was taken for a compressor change in the evening on 21st April with an assurance that within one day it will be changed and sent. It is now the afternoon of 23rd April, after many followups no action or status has been received. on 22nd after 1500 hours the service engineer said it was being tested. At 1900 hours he said becase of electricity vuts the process was not completed and first thing on 23rd morning it will be fitted. Now since morning we have been told a/c is on the way but for the past 3 hours it has not been reached...
Complaint comments  Read comments Complaint category Appliances

Whirlpool India — Malpractice adopted by whirlpool

 Inder Walecha on Apr 21, 2017
Sir, last year i have taken 2 years amc from 13/4/2016 to 13/04/2018 for my whirlpool window ac under their home care plan vide receipt no. Hp15 - 731935 dt 12/3/2016. This march 2017 when i requested for ac service under amc their representative came but refused to service saying amc has been taken by company in mistake and is against the company policy and is not workable and u will get refund of entire money as my ac is more then 5 yr old company.
Since then i have been requesting by mail to the company for refund my money, while u are providing any services and in reply i am getting only...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — Power guard of whirlpool con not working properly

 ilamondal on Apr 21, 2017
Date of instalation : 14.06.2016
Receiver name : Ila Mondal
Job no- 9748
Model no- DMNAx1305L1
and my complain is the power guard was not working properly, plz help me as you can.

thanking you
ILA MONDAL
date of incident: 21.04.2017
mob no- 9433937244...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — Washing machine ace 7.0

 gaurav2c on Apr 21, 2017
I had purchased Semi washing machine Ace 7.0 dated on March 2016. but i felt bad when they using that product after one month it's created problem regarding washing motor stoped and after 15 min is running.i am so irritated this I gave complaint mechanic 6 times came, but went back without repairing, unfortunately same problem has happened now I never expected such services.
MY name is gaurav chauhan mob-7503366707
SR no DL0916013867...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — Refrigerator

 Rupang Desai on Apr 20, 2017
For one complaint three time whirlpool ser. engineers are visited to repair fridge two time already collected service charges, third time they asking for ser charges. surprisingly they're not issuing payment receipt, customer care is not keeping our complaint record & officers are either not understanding or intentionally not responding....
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — Replace AC or refund money

 ckt on Apr 19, 2017
Res sir / madam
I am writing to conplain about the magicool window air conditioner, which i bought from your company on 17.05.2016. Invoice no.1202296902 dtd 17.05.2016 (See the attached copy of the sales receipt).

This air conditioner was installed in my room on 17th may. We make use of it just for 10 days. On 13 feb 2017, one of your company's service representative came for 1st service. Before services ac was cooling perfectly after services we found that a. C was not cooling and making loud noise. We have complained and called the customer service helpline & spoke to several...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — Automatic washing machine

 masjad on Apr 18, 2017
I have purchased a whirlpool fully automatic machine on 30/03/2016 with 2yrs of warranty.but with in a 1 month i am facing problems in my machine and till now my machine got repaired for 6 times.so i don't want to use this machine and i want my money back of rupees 14000 and also rupees 2000 extra which i spend on petrol and loss my 10 days salary....
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — Whirlpool - magic 7.7 kg washing machine

 laxman7700 on Apr 18, 2017
Whirlpool charged my INR 4000/- for replacement of Washing Machine (7Kgs) mother board, where the issue was one capacitor blown. Thereafter we did nto use the warm wash feature. now when we try the same the unit indicates the same time as for normal wash. when the technician is called he indicates that if not within 1 month they will need to be paid for the visit again.. and perhaps they may not have connected the heater button... but we need to pay even if this is their mistake

what it indicates is poorly trained technician and a group just out to make money fooling customers......
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India

 1saurabh1 on Apr 17, 2017
मेरा फ्रिज पिछले 20 से 25 दिन से खराव है में कस्टमर केयर पर फ़ोन करता हू तो कहते है कि आपकी कंप्लेंट ओपन है और सर्विस सेंटर को फ़ोन करता हु तो कहता है कि कंपनी पॉट्स नही दे रही और फ्रिज का मदर बोर्ड खराव है में क्या करूँ मेने ये फ्रिज 6 साल पहले...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Whirlpool India — Defective product

 Radhakrishna Mishra on Apr 16, 2017
I bought a semiautomatic washing machine from a retail store named Raj Electronics in Bhubaneswar. In the first wash it started leaking at the time of draining the water. I lodged a complaint in the toll free number, to my delight the service guy came to me on the next day. He said there is a problem with a spare-part so I will replace it. He has taken the defective part with him and promised to come on the next day. I'm waiting since 30 days for the part to come.

Everytime I called the toll free number they said, we are giving a reminder to the service guy regarding this.
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — Product Malfunctioning - Serious delay in problem resolution

 jatinmngla on Apr 16, 2017
I purchased Whirlpool washing machine with 2 years warranty in Oct 2015. On 13 Mar 2017, machine stopped spinning and we registered the complaint at 1030 am. The call center person promised a visit in 24 hrs. We didn't recieve any call or technician visit in next 48 hrs. After repetitive calls on customer care number, we finally got the mobile number of whirlpool faridabad service center manager. Again after repetitive following up with him, technicians finally visited our house on 15th Mar - 2pm. After inspecting machine for 15 mins, he said a part need to be replaced and he or another technician...
Complaint comments  Read comments Complaint category Appliances

Whirlpool India — Refrigerator is not cooling complaint no PT0417000719

 R.K. entertainment on Apr 16, 2017
I am a your customer rahaul kumar my contact no.- 9471491639
address-new sagar medical Ashram Road, Raxaul

after my complaints no PT0417000719 not a final professed in your company
man come and visite & say your trabul is shuted 3 days but you man is not come 7-4-2017 to 16-04-2017 is not come and he gate a parts in my frize without share with me and gate visit charge rs -340 is gate solved my problem
so i am going to complaints in upbhokta form so you can see
thank you. !...
Complaint comments  Read comments Complaint category Insurance

Whirlpool India — 651si/taking more time for washing & water pressure is very low

 Manjunath TR on Apr 16, 2017
I have many Times to reach whirlpool customer care no.it's always busy.I may wait more than 10 to 15 mnts.it's 5 year old washing machine.since we never face any issues.recently from past three months machine is taking more time for washing clothes& water level is so low..request your engineer to visit for machine checking...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — Whirlpool ac 1.5 tons purchased in 2015

 Agnel Henry on Apr 15, 2017
Whirlpool technicians visited within this month to service our ac and after a of service, suddenly the panel stopped working. when i launched a complaint to whirlpool the service center people are asking for rs 1900 for panel change. It was working fine before the service.

Why should i pay this amount when the fault happened after service? whirlpool said i need to deal with the service center then why whirlpool is selling ac? service center people should sell ac. Since its a matter of Rs 1900 Service center people would never accept their fault. I request you to take proper action...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — Service

 sanjeev goyal patiala on Apr 11, 2017
I had purchase i microwave of whirlpool company on dated 31.10.2015.

My product was having some problem in working.
I complaint to the company service centre on no. 18002081800 on dated 04.03.2017 to repair it.
They come to the home and said the frount pannel have to change of the product at the time of registration of complaint the company said that the matter will olve with in 7 t 10 working days.
I said its fine get the pannel change, they say its out of warranty, i said ok i ready to pay the amount to repair it, then they say that you have to pay first then...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — Refrigerator receipt damage

 Ganesh Mig on Apr 11, 2017
Hello whirlpool,
On 10/04/2017 I booked a whirlpool refrigerator ref 215.I.m power cool 4s. PRM 200ltrs capacity. at Venus electronics 73 bye pass road, near germanus hotel, chokkalingam nagar, Madurai 625016. Invoice no 519. The same was delivered on 11/04/2017. The fridge was delivered in my absence by the show room driver and the fridge was installed by him in my family members presence. They complained that the handling was improper. So next day morning I closely inspected the fridge and found that fridge was display fridge that they showed me on 10/4/17. The fridge was having multiple...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — Regarding AC complaints Not responding from local service center

 Deep14u on Apr 10, 2017
I have many times try to contact for resolving my issues but they have only gives lots of excuses....
Complaint comments  Read comments Complaint category Electronics & Appliances

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