Whirlpool India Customer Care
Whirlpool India Ltd
Customer satisfaction rating: 24%
Submit a Complaint
1974
COMPLAINTS

Whirlpool India Customer Care

Whirlpool India Ltd

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Address
H.No 113/8 Model Town
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
52
down
12

Customer satisfaction rating
24%
Complaints
1974
Pending
41
Resolved
459
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So far so good - The company responded to our notifications and is working on resolving complaints.

Whirlpool India Complaints & Reviews

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Whirlpool India — replacement of whirlpool refrigerator

 Mritunjay Mukheree on Sep 25, 2017
I had extremely good faith and belief in the goodwill of your products and after sales services being offered by your company and why I had purchased a number of Electrical appliances.

I had purchased a Refrigerator "3200 - Whirlpool FF Refrigerator 300L FP 313D Pvt Roy Alpha Steel". I had purchased this on dated 07/05/2017 from LOTUS, Bilaspur (C.G.) PIN 495001 vide Bill No. 94R1700379.

But, just within 3-4 months of its purchase, the lower part of the refrigerator's body had gone cracked automatically. Immediately I complained the matter to your service personnel...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — washing machine model 360 top load fully automatic

 jubuleemeetu on Sep 22, 2017
I purchased the machine of 7.2 boom wash 360 top load on 10/01/16.
From last one year there is a problem with machine showing ss1 error during rinse cycle. Several times mechanic visited and changed motor, motor belt, sensor cable two times. Still problem is there.
Now the recent development is as mentioned below. I have raised the complain again and, today service engineer is visited to attend the complain. As per him the machine is to be shifted to whirlpool workshop. When i quiry who will shift the machine, they told customer has to shift the same. When i called over 18002081800...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — whirlpool water purifier

 vasudev1912 on Sep 22, 2017
We have purchased a whirlpool water purifier on 19th august 2017. It has been delivered and installed on 29th august 2017. On 30th august 2017 we have identified a leakage through the tap. The satya people asked us to contact the customer care whirlpool. We did that and in 20 days the service person has attended the problem 3 times. He changed the tap 3 times. The 3rd time it was yesterday 21st september 2017. Today when we called him again as the problem has not been sorted, the service person told to call satya enterprises for a replacement. It seems the product is having some defect.in this regard,...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Whirlpool India — whirlpool 360 washing machine in warranty has faulty drainage that causes flooding; even after 4 visits by technician

 reshu_prati on Sep 22, 2017
We bought whirlpool 360 full automatic washing machine on 29.10.2015 (Product serial no. 221195) and within two months the water started gushing out from the bottom instead of the pipe. Twice we called the retailer we bought it from and next two times toll free customer care number of whirlpool. Each time the technician refixed the drainage pipe and said it wont happen again. It has happened again the fifth time within warranty period. Either they dont know wat they are doing, or the fixing point for the pipe is defective, result is flooding and my mother has to take a broom and clean the room....
Complaint comments  Read comments Complaint category Appliances

Whirlpool India — service contract done but not agree to do

 sameer bhojani on Sep 20, 2017
I did a contract with whirlpool for the washing machine of the same company at the time of contract they committed lots of things like cleaning of machine with powder provided by company and now service contractor deny the same.
Now as a customer i don't know what to do.
Whirlpool told our telemarketing contract with cyrus and authorised service center contract with shreeji marketing.
I did contract with cyrus and paid the charge in the name of whirlpool. But service provider did not agree with service contractor and company did not reply just politely says go and contact where...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool — cheating customers by false commitment

 hema_latha on Sep 19, 2017
We are facing bitter experience by buying whirlpool products. Now scared about quality of your products. One ac problem we booked and we put amc done on 04.08.2017. More than 100 time s we asked your team they told everything comes under amc including coil. They told coil to be replaced under amc it will be done. Later that engineer told amc not punched wait for some more time. We called that engineer continuously. Finally after 20 days he came and told coil no stock wait for another one week. Again he didnt turn back then we called continuously he told no stock then later he told he met with an...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — repair and spoil

 amro1 on Sep 19, 2017
How to complaint aganist whirlpool perumbavoor service center
I call perumbavoor whoirlpool service center for repain my whirlpool washing mechine. There was defect in spin... Technician come and check he said wirekit need to change (Only complaint spin section) wash section was working properly... Technician agreet to bring wire kit and change.. Later same technician call and said should bring to workshop. And i delivered the mechine after that they saying very expensive to repair spin section.. Better buy new instead or repain.. So i agreed ok return.. They deliver on 19 spe 2017.. Mechine...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — refrigerator received without compressor

 Lingaswamy CH on Sep 19, 2017
I purchased the whirlpool refrigerator 215 litters single door on 30/06/2017 at bajaj electronics, boduppal branch hyderabad.. At the time of installation technician found it has no compressor he said. It will be replaced to you, i will send the complaint to the higher authorities he said. After that i met at branch and contacted executives, i appealed to replace another (Color) they agreed and they said to me it will be replaced in one week. After that i called to them but not responding properly. So till this day i did not received the refrigerator so kindly solve my problem as early as possible.
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — defective refrigerator / issue not resolved properly

 shalaka hadgaonkar on Sep 19, 2017
I bought wirlpool refrigerator in last month, it is single door.
From starting day one i am getting different issues with this product. All time company send a person called technician, he checked something and then told us there is no any problem.
There is problem with transistor (Excess cooling happens in freezer)
But technician decline just by looking fridge from outside.
I am not getting proper service from wirlpool company and not getting replace product though it is under warranty....
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — triple door proton fridge

 Anchup Pathrose on Sep 16, 2017
We bought a refrigerator proton on 2 weeks back.it is found that cool air from freezer is leaking from the corner.Due to the cool air leakage water drops accumulate inside the freezer always.we complained to the shop were we purchased it.they replaced it but the new one also has the same defect.we are fed up with the proton model of whirlpool fridge...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — washing machine top loading bearing

 jonesraj on Sep 16, 2017
We bought top loading whirlpool fully automatic washing machine in jun 2015.
It worked well for two years as mentioned in the warranty. But from the last month there was a heavy sound in the spin tub while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be Rs 470/-. I accepted it and their person came to our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said barring must be replaced. and said the cost is around Rs 5000/- that also comes...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — whirlpool water purifier could not be repaired

 Nilesh Bangalore on Sep 16, 2017
Have been the whirlpool water purifier for more than 2 years.
When it stopped working, I have raised a complaint with call center. The vendor to whom it is assigned to is not able to correct the problem even after two weeks.

Despite calling vendor multiple times and following up with the customer service of whirlpool multiple times there is no response.

I am thinking of getting rid of this purifier now.

Looks like whirlpool is not capable of either delivering high quality goods or services to its products. If this is the kind of service in cities...
Complaint comments  Read comments Complaint category Appliances

Whirlpool India — whirlpool pcb not available

 Sonalish on Sep 12, 2017
My name is sonali i have purchased whirlpool washing machine in 2012 my machine bill is lost and delar is refusing to give me duplicate bill, my machine pcb was not working so complain in whirlpool so whirlpool engineer came and check he said that medam your pcb is not working you have to put new one i say ok then he say you have to pay survice charge and give advance payment i say ok then he told me you will get pcb in 3 -4working days, after 6 days i call in service center the reply me that pcb is not available their is no alternate solution for it, it mean that whirlpool only sell their products...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — replacement of refrigerator

 Whirlpoolsajal on Sep 11, 2017
A refrigerator purchased in may 2017 and found a disput in it. I have applied for replacement of the same. But after 5 months no action taken by whirlpool. Registered mobile no is 8512989875. I have talked several times to customer care. They always answering statements which are not similar with each other. What can i do for this? I have paid for new item but you sold me a broken item. Deliver boy also filled up a complaint for the same. How time long it required to be need for replace it? Can we get the disput free item by you???...
Complaint comments  Read comments [1]Complaint category Refrigerators

Whirlpool India — not satisfactory resolution for my washing machine

 Sooraj Balachandran on Sep 10, 2017
Dear team,
I have purchased your washing machine on november 2014 from lulu hypermarket, ernakulam, from a week of purchasing the product i have faced problem regarding drum of the washing machine is hitting the wall and moving, several times people from north paravur service centre visited my home and changing spring of the machine and also i have taken the machine to their service centre after a week still the issue starts. So my question is is this a fully automatic machine i don't see such facility in this because when i start the machine i cannot go for outing because when i come back...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — washing machine - defective product

 Lakshmi_S on Sep 7, 2017
We purchased whirlpool - white magic (6.5 kg) washing machine on jan 2016 - model number - 31092. Its not even 2 years and we are still under warranty and we have been calling customer care almost every 2 months.
Every time the technician gives different reason and till now the issues are still pending.
Issue 1 : red light on and washing stops halfway.
Solution :

Call 1 - technician cameover and told us to put clothes one by one, instead of dumping all. Issue not resolved

Call 2 - technician cameover and told us to check power supply, water supply....
Complaint comments  Read comments Complaint category Appliances

Whirlpool India — false and misleading advertising resulting in damage.

 DhenBhoy on Sep 7, 2017
Our whirlpool fridge/freezer (Double door upright) stopped functioning correctly due to faulty control board.

The appliance is advertised and sold as "stabilizer free" - no stabilizer required.

Their service engineer replaced the board and advised us that we would have to bear the cost as "we were not using a voltage stabilizer'.

We pointed to the bright shiny and as new stickers blazoned across the appliance proclaiming"it's only for the compressor"... He saw nothing wrong with that making statement.

In whirlpool's world advertising...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — in spite of complaints no response

 Jayadev Nair on Sep 7, 2017
In spite of repeated calls and numerous assurances from Customer Care, I had logged a call for AMC extension no responses from any body from the company had botthered to reply. The number provided by Shadab of customer care of Ms Reshma More is also wrong as no body cares to pickup the line.
Even no senior executive does revert back....
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — refrigerator defrosting problem

 MM Nada on Sep 6, 2017
Dear sir,
Under the strict instructions from my client i hereby serve you the notice as under
1) my client as mentioned above under purchased the refrigerator as mentioned above at vijay sales sion branch on the abovementioned date.
2) my client after few days lodged the complaint that after defrosting after 3 days the water accumalated in the back tub/tray is overflowing. The technician came and changed the temperature of the fridge and made a statement that due to the temperature the water is not evaporating but overflowing
3) then after few days the water started...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — delay in installation and demo of the newly purchased product

 Renjini Sajeev on Sep 6, 2017
I'm from trivandrum, kerala.in the previous week, we have purchased the whirlpool 360° bloom wash ultra and whirlpool neo fresh.. And we have registered for free installation and demo wide customer registetation id co0917001709712 dated 3/9/17. We even called them several times but they only said that they'll reach within 24 hrs but they've not reached yet. And this is very disappointing to find that the customer care services are too irresponsible. Kindly go through the matter very seriously. After all it affects the goodwill of such an amazing company....
Complaint comments  Read comments Complaint category Other

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