State Bank of India [SBI] Complaints & Reviews

Dear Sir,
SBI card –the logo should read ‘Make your life miserable’ instead of ‘Make life easy’-. I applied for a credit card in 2006 and received the SBI card no. [protected] 469.Within a few days of of receipt I got a call from Royal Sundaram Insurance offering me two insurance schemes amounting to Rs.3600/-.I agreed for one amounting to Rs.1900/-.To my surprise both the schemes were billed to me. I called back Royal Sundaram and told them that as they had not adhered to agreed commitment I did not want any of them. This was within their agreed free trial period. They readily agreed.
However, the processing of the reversal was done by M/s Royal Sundaram beyond the trial period and from then on my misery started. Outstanding amount started appearing in my monthly statement .I talked to customer services and apprised them of the total story. Every time I was calling there was a different person on the phone. They would ask me to hold the line and start looking for records and come up with an answer that as reversal was beyond trial period I would have to pay the administrative charges.There was, however, no justification for that amount charged.
I did not read the small letters in the application form for the credit card which the agent simply waived off saying these were the standard ones and I need not worry. But is it not the prime responsibility of SBI card to protect my privacy? How come my mobile number was given to Royal Sundaram Insurance with details of my profile, without my permission?
I had opted for a credit card in the first place (and not for an insurance), in anticipation of expenditures for treatment of my ailing brother.
Then phone calls started coming, in not so civil tone, to pay up. I tried to convince the persons on phone to give me a chance to clarify. I told them that I as a customer had no product/services from Royal Sundaram why should I pay? I had not even activated my card and as such there should be no claim.
The frequency of phone calls increased with words like ’we will see how you don’t pay’.This continued for some time and then I was served with a ‘Advocates notice’ with dire consequences.
I consulted a few of my colleagues and was advised not to go for any confrontation as that would cost me more time and money, leave aside the harassment.
I rang up their agency mentioned in the notice and told them that I was ready to pay but they must give me a statement showing break-up of the amount charged. The reply was ’First you pay then we will see’.
I told them to send me a mail giving the exact amount to be paid with penalty and all.An E-mail was received by me stating the amount(Rs.3600/-) and the mailing address, to which I complied.
Next month again an outstanding amount appeared on my mobile and I rang up the person who had assured that there will be no further claim. He told me to ignore the message and he will look into it. I made several request through E-mail to send me a ‘No claim certificate’ but there was no reply.
fromRANJIT BANERJEE <ranjit.[protected]@gmail.com>
tolalit.[protected]@infovisiongroup.com

dateFri, Sep 26, 2008 at 9:58 AM
subjectNo claim Certificate against SBI Gold Card No.[protected]
mailed-bygmail.com


I regret to inform you that till date I have neither received any reply to my E-mail dated 2nd. Sept'08 and 09th Sept.from you nor received the NCC against my payment of the full amount as asked by you. Please send me the N.C.C at an early date. When shall I stop receiving the monthly statement from SBI card ?

fromRANJIT BANERJEE <ranjit.[protected]@gmail.com>

The next month again I received a statement showing an outstanding amount and rang up their offices and contact person named in the letter. He simply said he would look into it but never rang back.
Next month I received the statement again with Rs.2811/- shown as outstanding.
I wrote the following letter to the Manager Payment Assistance Unit.
Dated 30.10.2008
To
Manager
Payment Assistant Unit
SBI Cards & Payment Services PVT.Ltd.
DLF Infinity Towers, Tower C, 12th Floor
Block-2, Building 3, DLF Cyber City
Gurgaon 122002(Haryana) India


Dear Sir/Madam,
SBI Card [protected] 469
Ref: LB/150/24-Sep-08/15513 Dated 24.09.08

This is to bring to your kind notice that an amount of Rs. 3500/- was agreed to as full and final settlement for reversal of the account by Sri Mannat Singh and Sri Lalit Kumar of A-14/3, Naraina Industrial Area, Phase 2, New Delhi-110028.
Accordingly, payment was made vide at par cheque no. 167648 dated 21.07.2008 drawn on Axis Bank, in favour of the SBI card in reference.
The amount was debited from my account on 01.01.08.
Confirmation was received from Sri Lalit kumar that there will be no further claim on this account.
When SBI card statement continued to show outstanding amount of Rs.2811/- I again rang up Sri Lalit Kumar and he assured that it will be reversed and not to worry.
On receipt of the letter in reference I have talked to Mr. Lipi Sharma and apprised him regarding the payment and the talk I had with Sri Mannat Singh & Sri Lalit Kumar.
He has confirmed and has asked me to ignore the letter in reference.
I would therefore request you to kindly reverse my account and send me a ‘No Claim Certificate’ and oblige.


Thanking you,
Yours faithfully,


(Ranjit Banerjee)
6, Park Avenue,
Burnpur-713 325


They asked for documents against which payment was made. The following correspondence ensued:

-----Original Message-----
From: RANJIT BANERJEE (ranjit.[protected]@gmail.com)
Date: Tuesday, December 16, 2008 09:38 AM
To: feedback.[protected]@ge.com (feedback.[protected]@ge.com)
Subject: Your ref: MQ[protected] dated 13th.nov.'08

Dear sir,
As desired please find the requisite documents in the attachments.
Please reverse the account and issue me a N.C.C.
Thanking You,
R.Banerjee






fromfeedback.gesbi <feedback.[protected]@ge.com>
toRANJIT BANERJEE <ranjit.[protected]@gmail.com>
dateFri, Dec 19, 2008 at 11:31 AM
subjectRE:'CaseID=[protected]' Your ref: MQ[protected] dated 13th.nov.'08
hide details 12/19/08 Reply
19 Dec 2008
Dear Mr. Ranjit Banerjee
Thank you for writing to SBI Cards.
This is with reference to your communication dated Dec 16 2008 9:56AM .

Settlement of Account: We would like to share with you that settlement offered on your SBI card account stands null and void as your SBI Card account settled for Rs. 2810.34/- and the same has to be received by us on or before 30th June 2008. However, We have received your last payment of Rs. 3500/- only on 30th July 2008.
In view of the said matter, as per the agreement the cardholder is liable to pay the entire outstanding balance including the charges accrued on the SBI card account. We would also request you to refer the settlement letter for further clarification.
Also note that your SBI card account stands inactive for usage and as on date the current outstanding on your SBI Card account is Rs. 3, 074.64/- .
Should you have any further queries on your SBI card account, would request you to reply at feedback.[protected]@ge.com using the same subject line or please contact our helpline at 39020202 or [protected] (only for MTNL and BSNL users). Our customer service Representatives on the Helpline will now be available between 8 am and 8 pm, Monday to Saturday. To access information between 8 pm and 8 am or Sundays regarding your outstanding Balance, Available credit and cash limits, payments made, billed and unbilled transactions, to request for a Duplicate statement/ATM PIN or to block a lost card, please use the IVR service at the same Helpline numbers.
If you are not satisfied with the response, you can write in to AVP, Customer Service, head.[protected]@ge.com using the same subject line. You will receive a response within 3 working days.
Yours sincerely,
G.Tamilselvi - Customer Service

fromRANJIT BANERJEE <ranjit.[protected]@gmail.com>
to"feedback.gesbi" <feedback.[protected]@ge.com>
dateFri, Dec 19, 2008 at 11:57 AM
subjectRe: 'CaseID=[protected]' Your ref: MQ[protected] dated 13th.nov.'08
mailed-bygmail.com
hide details 12/19/08 Reply
Dear Sir,
I am in reciept of your reply and am astonished to note that credence has not been taken regarding the payment amount (Rs.3500/-) as against 2811/- till June30th.
The amount Rs. 3500/- was asked by your authorised agency including penalty for payment beyond 30th. June as full and final payment towards the due shown and same has been paid within July'08 as asked.I don't understand why an organisation like you is going back on its word.
In this connection may I mention that whatever due is shown against my card has not been examined by SBI Card.Every time I am talking to a different person and landing back to the square one.
I had also attached Lalit Kumar's E-mail copy in my last correspondence.
Kindly, obtain the details from your outsourced offices and arrange for reversal of account.
Thanks,
R.banerjee

fromHeadCards <head.[protected]@ge.com>
toRANJIT BANERJEE <ranjit.[protected]@gmail.com>
dateWed, Dec 24, 2008 at 2:17 PM
subjectRE:'CaseID=[protected]' Your ref: MQ[protected] dated 13th.nov.'08
hide details 12/24/08 Reply
Dear Mr. Banerjee,
This is with reference to your communication dated December 19, 2008 regarding your SBI card account.
We acknowledge the receipt of your mail and assure you that we are looking into your concerns. We will revert to you on completion of our investigations. Please bear with us in the interim period.
We regret that your issues were not adequately and promptly responded in the past. Please accept our sincere apologies for any inconvenience caused to you.
Please feel free to contact us should you require any further assistance or clarification.
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service


fromHeadCards <head.[protected]@ge.com>
toRANJIT BANERJEE <ranjit.[protected]@gmail.com>
dateSat, Dec 27, 2008 at 11:01 AM
subjectRE:'CaseID=[protected]' Your ref: MQ[protected] dated 13th.nov.'08
hide details 12/27/08 Reply
Dear Mr. Banerjee,
This is with reference to your communication dated December 19, 2008 regarding your SBI card account.
We would like to inform you that as per our records there is no settlement was offered on your SBI card account
However, currently in case you wish to settle your card account dues, the same may be settled for Rs. 1500.00 against the total outstanding of Rs. 3, 074.64 payable in one installment to us by December 31, 2008.
Please be advised that the settlement shall stand null and void incase of any breach of the settlement agreement. We would request to adhere to the terms and conditions of the settlement to avoid further accrual of charges. Post clearance of the said amount we would make arrangements to reverse the remaining outstanding balance on the card.
In case of any further concerns regarding the settlement, you may contact us at [protected].
Please feel free to contact us should you require any further assistance or clarification.
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service
Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp




fromRANJIT BANERJEE <ranjit.[protected]@gmail.com>
tohead.[protected]@ge.com
dateSat, Dec 27, 2008 at 12:07 PM
subjectFwd: 'CaseID=[protected]' Your ref: MQ[protected] dated 13th.nov.'08
mailed-bygmail.com
hide details 12/27/08 Reply
Dear Sir,
I would like to mention that full settlement against a payment of Rs.3500/- was offered by Mr.Mannat Singh of SBI card and the amount was sent to A-14/3, Naraina Industrial Area, Phase -2, New Delhi-110 028, by at par cheque on AXIS bank.(Cheque No. 167648 Dated 21.07.08.)
When the outstanding amount kept on appearing on my mobile I personally talked to him and he asked me not to worry and ignore it.
The nuisance value the card acquisition has created, has put me into a mental trauma.The amount is not the big thing but the way I have been harrased. Firstly I never activated the card as you may verify. The amount carried is, I am told, for administrative charges of Royal Sundaram Insurance which already was cacelled as they did not adhere to their part of the agreement.They readily agreed and reversed the amount.
The charges carried since the has become more than that combined value of the Insurances.Till date I have paid Rs.4100/- to SBI card (For what I am yet to know) and outstanding amount is still continued.
Your offer for Rs. 1500/- by 31st.Dec'08 for full and final payment, is also a gesture, as very well known to you, that can not be fulfilled, because it is only three working days away.I know I am helpless against an organisation like SBI card and an undue advantage is being leveraged by SBI card.
I simply want to rid of this nuisance value, the SBI card has created for me. Kindly, in your fair judgement investigate into the matter, and give me a fair opportunity to settle the case.
Thanking you,
R.Banerjee




fromRANJIT BANERJEE <ranjit.[protected]@gmail.com>
tohead.[protected]@ge.com
dateMon, Dec 29, 2008 at 4:58 PM
subjectSubject: Outstanding Payment for Credit Card No. [protected]
mailed-bygmail.com
hide details 12/29/08 Reply
Dear Sir,
Subject: Outstanding Payment for Credit Card No. [protected]
'CaseID=[protected]' Your ref: MQ[protected] dated 13th.nov.'08
This is in reference to our earlier communication regarding the outstanding amount in my credit card. I want to bring to your notice again that I stand by my statements mentioned earlier in my correspondence with you.
I do not want to prolong this issue anymore and hence I have decided to pay Rs. 1500/- as final settlement amount as requested by you in your earlier email.
The details are given hereunder:
Cheque No.829993 Dated: 29/12/2008 on SBI, Burnpur, dropped in the drop box on 29.12.2008 at 11 am.
I am making this final payment of Rs. 1500/- as stated in your email dated27.12.2008. I am taking this step because I don't want any mental harassment caused by your organization or any agency claming to be your representative pertaining to this credit card number.
Kindly see that necessary action is taken and all my accounts regarding the credit card issued by SBI stands Closed.
R.Banerjee

fromHeadCards <head.[protected]@ge.com>
toRANJIT BANERJEE <ranjit.[protected]@gmail.com>
dateWed, Dec 31, 2008 at 3:41 PM
subjectRE:'CaseID=[protected]' Subject: Outstanding Payment for Credit Card No. [protected]
hide details 12/31/08 Reply
Dear Mr.Banerjee,
This is with reference to your communication dated December 29, 2008 regarding your SBI card account.
We wish to inform you that we have received the payment of
Rs.1500.00 vide cheque number 829993 sent by you and the same
has been sent for presentation in your bank. Please contact
our Helpline, to enquire about the status of the payment sent to us.
Further, we have taken a note of your complaint and we shall get the same resolved at the earliest. We shall revert to you on the status of the same.
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service

fromRANJIT BANERJEE <ranjit.[protected]@gmail.com>
tohead.[protected]@ge.com
dateThu, Jan 8, 2009 at 9:19 AM
subjectFwd: 'CaseID=[protected]' Subject: Outstanding Payment for Credit Card No. [protected]
mailed-bygmail.com
hide details Jan 8 Reply
Dear Sir,
I am forwarding the message from AVP Customer Sevice dated 31.12.2008 again for your reference.In this context, the said amount has been debited from my account on 31.12.2008.
I have not received any communication from your end since 31.12.2008.
I had a talk with Mr.Mannat Singh of SBI card and it has been confirmed by him that Rs.3500/- paid in july'08 was in full and final payment against my credit card.He would look into the matter and see that Rs. 1500/- paid now, can be refunded.
Kindly look into the matter and resolve the case at the earliest.
Thanks,
R.Banerjee

fromHeadCards <head.[protected]@ge.com>
toRANJIT BANERJEE <ranjit.[protected]@gmail.com>
dateMon, Jan 12, 2009 at 3:16 PM
subjectRE:'CaseID=[protected]' Subject: Outstanding Payment for Credit Card No. [protected]
hide details Jan 12 Reply
Dear Mr. Banerjee,
This is with reference to your communication dated January 08, 2009 regarding your SBI card account.
We would like to assure you that we have taken a note of your complaint and we shall get the same resolved at the earliest. We shall revert to you on the status of the same.
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service
On Mon, Jan 19, 2009 at 9:01 AM, HeadCards <head.[protected]@ge.com> wrote:
Dear Mr.Banerjee,
This is with reference to your communication regarding your SBI card account.
We would like to inform you that the necessary reversals have been given on your card account and the credit for the same will reflect ion your statement dated February 16, 2009.
Please note that your SBI card account stands inactive for usage and as on date there are no dues payable to us.
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service
fromRANJIT BANERJEE <ranjit.[protected]@gmail.com>
toHeadCards <head.[protected]@ge.com>
dateMon, Jan 19, 2009 at 10:26 AM
subjectRe: 'CaseID=[protected]' Your ref: MQ[protected] dated 13th.nov.'08
mailed-bygmail.com
hide details Jan 19 Reply
Dear Sir,
I would request you to kindly refer to my complaint dated 8th. January'09, refering to my talk with Sri Mannat Singh. I would be obliged if you would consider refund of Rs.1500/-
Thanking you,
R.Banerjee

fromHeadCards <head.[protected]@ge.com>
toRANJIT BANERJEE <ranjit.[protected]@gmail.com>
dateFri, Jan 23, 2009 at 12:42 PM
subjectRE:'CaseID=[protected]' Your ref: MQ[protected] dated 13th.nov.'08
hide details Jan 23 Reply
Dear Mr.Banerjee,
This is with reference to your communication dated January 19, 2009 regarding your SBI card account.
We would like to inform you that we are unable to process your request regarding the refund of the payment made by you.
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service

In view of the foregoing I seek redressal.This is also to bring to the notice of other customers who have been wronged, to speak out.I am sure mine is not the only case.
Yours truely,
R.Banerjee

I used SBI ATM Card for cash withdrawal at BOB ATM code no. 1FDAVAR14, located at Varanasi on 30/05/09 under its transaction no. 6015, but I could not get any amount due to transaction failure code 72. About that I submitted a written complain to SBI Ghazipur on 8/06/09 to kindly credit the amount Rs 3500/ which has been not credited in my account till date.

Please help me in the matter.

yours

B B pathak

SBI Card customer care informed me on 27/7/09 that some amount is due (RS.49900) is is more than my limit. however I have communicated that I have note done any transactions during recent past as communicated dt. 18/7/09 and 20/7/09.d
I have raised series of communications and not agreeable the dues as indicated by SBI card.
regards,

SUBIR RANJAN BAL
4A 2nd.Phase, Sonari,
jamshedpur-831011.

SBI Magnum Tax Gain Scheme had declared a dividend on 29th May'09 on my folio No. 10139513, but the amount was not credited into my ICICI Bank Account since SBIMF had wrong name in their records(Typographic error).
Then a cheque was sent to my residential address, but that too had a Typing mistake. On 30th June'09 i visited their Noida Facility for name correction & reissue of dividend cheque which i was promised that will be directly credited to my account in 15 days.

SInce last one and a half month, they have not credited the same to my account & when i enquire they tell that it has already been credited into my account.

Please provide your help on the same
Seema Srivastava
[protected]

Dear Sir,

The last date for online application to SBI Scale II Exam is on 10th but the server has been down for quite some time now, maybe because of the strike. Please ensure that the authorities are informed that if the server is not put up again, the career of many students will be in jeopardy.

Please do the needful.

Regards,
Aayush

Hi,

I have taken a Home Loan from SBI kolkata, Saltlake Electronics Complex Branch. I have taken Home Loan of 20 Lakhs from SBI Salt Lake Electronics Complex Branch. We had declined to take the SBI Life Insurance but unfortunately after several reminders we find that SBI Life Insurance is added to our Home Loan. I have issued 20 letters to SBI DGM but no steps are being taken up for the last 1 and half years. When I contacted SBI RACPC they misbehaved and declined to cooperate.

Regards
Aveek.

I have opened my demat account bearing ESI No. 82575 in the month of June, 2009 in SBI, Magadi Road Branch, on the representation in the Times of India Advertisement and as per internet advertisemnet of SBI that, there will not be any AMC charges for the first year.

However, the Bank has deduted the AMC charges of Rs. 400/- from my account. I have informed the same through mail to the Branch Manager, however, i am unable to get the response.

First of all, i was upset with SBI for their poor service and i waited for two months to get my demat account activated and that too after continoues followups with the demat people. Even i made to run pillare to post even to get my net banking activated, even after i have a business with SBI from several years and there is no instance of single cheque bounce. Really i upset with sbi, who's people are not at all service oriented and even i had a chat with some higher ups of Banks for issuing the cheque books and with much difficulty, i got it done. You are saying, SBI is having so much of business, so much of net worth etc in the Companies statement, but the kind of service what the people are getting is nothing but zero.

The deduction of AMC for 1st year is nothing but, illegal. Requesting to look in to the matter and address the same.

thanking you,

Yours truly,

Ramesh Bhat.K

Dear Sir,
I Have Open My Account In 23th December. But My ATM Card was Not been recived yet to me. I Have Feeling New Forms At 3 Time in the Branch of Ratnagiri But I cant Recived my ATM. Also i Have fell online complaint for 3 time but not nessesary action will taken by Branch Manager. My Account Number:is [protected]. Branch Name: Ratnagiri Maharashtra.Branch code-0467.

Hi


I was trying to withdraw 25.000/- from My SBI Debit card from SBI ATM, unfortunately i didnt get 25K from the ATM machine but the transaction completed with number S1AC2161 and the 25, 000 amount was debited from my account and i got the recipient with error code 09.


Can any one Help me, how to trace the transaction and send my 25, 000.00 back to my account


Thanks,
Satya

i am acount holder of STATE BANK OF INDIA. on 14 june i was tried to withdraw the 15000 Rs. form UBI ATM but i couldnt able to withdraw the money, atm slip showed the transaction declined so i went to the ICICI ATM and withdraw the money but when i saw the slip it showed that the transaction that i did with UBI got debited form my account without actual withdrawl so i made the complaint about that to the sbi matunga brach (my account in matunga branch & i am staying in koparkhairane navi mumbai) from last two and half month i am trying to get back my money. i went matunga more than five time and taking follow up on telephone everyday still i do not get my money back so please help me
my SBI account No.-[protected]
ATM card No.[protected]

I AM HAVING SB PLUS ACCOUNT NO. [protected] WITH YOUR COURT ROAD AMBALA CITY BRANCH BUT SORRY TO POINT OUT I HAVE BEEN PAID ONLY SAVING INTEREST @ 3.5% WHEREAS YOU CLAIM THAT INTEREST ON FD WILL BE PAID. I HAVE SUBMITTED A COMPLAINT ON 18.06.2009 BUT NO ACTION HAS BEEN TAKEN AT YOUR END. WILL YOU PLEASE CHECK AND PAY THE INTERESRT OF FD TO ME OR YOUR ONLINE COMPLAINT IS MERE A FORMALITY.

THANKS & REGARDS

NEERU BALA
SBP A/C[protected]

I have saving a/c in sbi adb branch at vidisha . i got printed at sati branch vidisha (mp).
Sir they have deducted Rs 10 as non home printed charges without prior intimation. It is highly objectional.

Dear Sir,
I am lodging the complaint through this e-mail about the telephonic harassment by SBI. The Cheque no. 335773 dated 10.07.2009 of Rs2000, drawn on Axix Bank. Gandhidham, Gujarat for the payment due on against my SBI Credit card number [protected] was dropped in the drop box of Skybox -Kavita Prosivison Store Metri Road, Thx -56, Adipur - Kutch Gandhidham -370205 on 20th July 2009, after waiting for their executive who fail to turn up to collect the payment. Now evey day about 2/3 call are being received even after informing the details of the payment and their executives are asking to check and confirm if the payment form the drop box is collected on not. Those executives were unable to tell the status of the cheque deposited on 20th July'09. and instead asking for one more cheque of the same amount advising me to stop payment of the previous cheque. How can I make the due payment twice. Even if i make the payment in case of misplaced cheque, they should send me a e-mail stating the fact and assuring not to en cash the previous cheque after I issue a new cheque.

I therefore request the grievances cell of RBI also to please look into the matter urgently to stop this harassment by SBI.

Thanking you

Vishnukant Kejriwal

Reference File No:-209
Subject:-Revision of Pension of Pritam Singh Kalsian with effect from 1-1-2006.
My Basic Pay with effect from february 2003 was Rs.26000+DP13000.I retired from service on[protected] as Accountant Member Income Tax Appellate Tribunal.
On 2nd July 2009, I have personally submitted copy of PPO and other relavant
details of pension book.I have also submitted copies of my pay bills
showing my salary Rs.26000+DP13000 for the last 3 years.It was promised
that my pension will be revised from the month of july 2009 as per circular
dated[protected].But my pension has not been revised as per circular dated
[protected].Kindly expdite the revision of my pension.


Pritam Singh Kalsian
C-273, Kendriya Vihar,
Sector-56, Gurgaon.

Respected sir,
I sri Subrat Karna is a state bank of india customer having debit card no[protected] want to register me on the sbi mobile sms alert for all of my transactions & my mobile no is [protected].



with regards
Subrat karna

Dear sir,

I had a account (Account number [protected]) with SBI @ kanchipuram branch. 23-Jul-2009 night withdraw 10000 plus 10000 from IDBI ATM at kanchipuram. But my account debited from 30000. I checked with my statement. Double entry for one transaction, details[protected] 7411 ATM0253.Went to bank and meet with cash manager but no response from that guy. He said amount credited within 30 days or more.

sir
i ajeet kumar gupta having an a/c in the sbi naval base vizag andhrapardesh. a/c no [protected]
when i tried to withdraw rs 2500 from my a/c [protected] on 4th july around 0900 pm from the sbi atm malakapuram at the time atm machine switched off so that i could not recievd any money nor any reciept from the atm .
but when i checked the balance from the other atm after an hour the balance was deducted from my a/c.br...

Sir, my self is Athare S L, I have an salary account with SBI Akola branch and my account no is-[protected]. Last 22 may I was trying to withdrawal of RS 5000 at Ahmednagat (Delhi get ATM) That time ATM was apper a massage “CURRENTY UR TRASICTION IS NOT POSSIBLE PL TRY AFTER SOME TIME”, Than I was return to home and I did not receive any cash but my account was debited with RS 5000. I was give complaint through application with ATM receipt to Akola and Ahmednagar SBI brach but I don’t given positive reply from both bank. So pl help me and solve my problem.


My mobile No is [protected]

Thank You

Respected Authority,

1 I am above mentioned Indl holding (DSP) Account with Sujanpur branch (03138) which is opened on 21 Jul 2009. I Applied for Joint account but only a single account has been opened . As you can check the application with the branch which is dated 02 July 2009 Which I have submitted on last week of Jun 2009.Besides I clearly mentioned in application form for net banking facility, Which I was asked to come after a month.

2 Secondly, I deposited an amount of 15235/- to clear my loan A/C No [protected] Srinagar branch (05942) .They deposited and acknowledged me back. Next day I was called to the branch, but no one responded properly what has happened . Finally at late evening they gave a Bankers Cheque and asked to collect cash back.

3 Thirdly, I needed a personal loan. I consulted branch manager after opening of my Account. He spoke rudely and gave no information. I came back waited a long time finally got the information of documents those who fulfils the personal loan. After regular visits from 21 July 2009 I was asked to come the next day. I came to know with my friends that branch manager and Field officer needs Rs 1000/- for Rs 100000 of personal loan or a Royal Stag Whisky case, which cost around Rs 3000/- or Some deodorant bottles from CSD canteen to sanction the loan. You can check many Personal loans has been sanctioned the same way after 21 July 2009 .



4 As I saw the captions of your bank “SERVICE TO THE SERVICES” and INTRODUCING TAILOR MADE SALARY PACKAGE THAT UNDERSTANDS THE ARMY’S NEEDS BETTER” I feel really bad with your service. As this is only option which I supposed to use.
5 You are therefore, requested to rectify this matter as early as possible and please intimate.


Thanking You,

Yours Faithfully,

Ravi Kiran K

A/C No [protected]

I have an account in SBI, they had deducted Rs.25/- in this month as ER CITY CHARGES 38976288.
Why they are deducting like this with the name of ER CITY CHARGES . What is this ER CITY CHARGES. I called SBI I didn't get good response....