[Resolved]  Style Spa Furniture — Fungus problem on purchased cupboard/Manager Misbehaviour

Address:

North Goa, Goa

1) I had purchased 2 cupboards, 1 dressing table and 1 cot in the 1st week of March 2010.
2) Since around July 2010 I saw there was a lot of fungus coating on 1 of the cupboards while the other cupboard too was facing a similar issue but, to a minor extent.
3) I had spoken to the Manager at the same outlet sometime in August stating this. I also mentioned to him that we have the warranty period going on and he had agreed with the same. He told us he did not have the solution to get rid of the fungus. It would take him a month or so to get it. He assured us as soon as he would get hold of it, he would give us a call.
4) We got fed up waiting for his call as a month had gone by with no response from him. We were facing terrible problem wiping off the fungus on a daily basis. It was only after we called him, that he sent us a person 2 days later (Monday, 18th October 2010) to apply the solution.
5) Today, Monday 25th October 2010 (1 week later) we see that the fungus has relapsed. Yet again we are facing the same issue.
6) So, moments back I called up the Manager and told this. I yet again mentioned to him that we have the WARRANTY period going on. This time, he takes back his word saying, "THERE IS NO WARRANTY AS YOU HAD PURCHASED THE CUPBOARD ON THE CLEARANCE SALE". I am stunned. This was not mentioned to us earlier during the purchase. Also, if you read my above point no 3, I have clearly mentioned that he had agreed the cupboards have warranty and the period is still going on. He suggested that the least he could do was send over a personnel to reapply the solution. I am not looking for a temporary solution to this.

Moreover, I see that the Manager has no manners in dealing with customers's problems.

What I am looking at from my point of view is:
1) Possibly a replacement for this 1 cupboard. The other 1 as said is not much affected.
2) Some crash course for the Manager in Inter-personnel skill, How to deal with unsatisfied customers.