Sun Direct — DTH service not working

Address:

Bangalore, Karnataka

Smart card no: [protected]

I have taken a DTH connection from SUN Direct on the 30/07/2011 through RR distributors, Bangalore. The technician installed the connection by 19:30 IST. However, I am unable to view a single channel as it throws up an error “E16-4 Service is currently scrambled” . I have made 19 phone calls to the customer care and 5 calls to the distributor.

Thrice I was advised by the customer care rep that they have done a refresh and I need to wait 2 hours. I did as instructed but it hasn't worked. The customer care reps hung up on me 6 times.

At 10:30 IST on 31/07/2011 Pavithra(CSR) informed that she has placed a request for hard refresh, the client service team will perform this and wanted me to wait for 6 hours. I waited for 6 hours in vain as nothing happened after that. I spoke to another rep at 16:15 and he wanted me to wait for another 4 hours.

I called customer care at 21:10 and was speaking to representative, he spoke for 10 mins and later did not speak or neither did he disconnect. I had to disconnect the line at last as there was no response.

The last call I made at 21:30 IST on 31/07/011 and spoke to three different people Nagaraj, Umesh and Arjun. Arjun from the technical team walked me through a few troubleshooting step but it did not work, later he did a refresh and wanted me to wait for 1 hour but nothing has worked.

I have spoken to the distributor and requested to send a technician, I was promised that the technician will be sent but no one has come.

I have paid Rs1640/- for the connection with a subscription for 6 months, Rs 125/- towards add on channels subscription. Rs 250 for installation charges. I haven’t received any value for the money that I have people. Its time for people to understand the pain of earning money. I have to be awake for three nights to earning this money.

I really regret for choosing SUN Direct DTH connection.

The service provided is exactly the opposite of the punch line of “Ton tona ton” used in the advertisement.