Sun Direct — no signal & poor customer care | |||
i am experiencing lack of signal in my sundirect dth since 27 mar 2011, i called customer care many times, they tell that i will rectify the problem within 48 hours, but still (8 apr 2011) no response from them,very poor customer support, i activated 1 year subscription also now it is waste of money, now i am feeling guilty for buying sun direct, please take action against them, they are big frauds, they focus on new customers but not bothering about existing customers. Was this information helpful? | |||
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+91 76 0101 2345 [Customer care]
73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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Sun Direct — NO SIGNAL & LOUSY CUSTOMER SERVICE
THIS IS A CONTINUATION TO MY VARIOUS COMPLAINTS TO SUN DIRECT (LATEST COMPLAINT NO[protected] DTD[protected]REGARDING NON-AVAILABILITY OF CABLE SIGNALS.AFTER A NUMBER OF COMPLAINTS BEFORE THAT THEY ARE TRANSMITTING ONLY 6-7 CHANNELS APART FROM DD CHANELS.
IN THIS REGARD I INTEND TO SUBMIT THE FOLLOWING:
1-FROM THE DAY ONE OF THE INSTALLATION , SUNDIRECT IS FAILED TO ATTEND ANY OF THE CUSTOMER PROBLEM IN TIME AND EFFICIENTLY.
2-A NUMBER OF TIMES THEY HAVE CONTINUED THE PACKAGE SERVICE (AND DEDUCTED THE CHARGE FOR THAT WITHOUT INTIMATION)WHICH HAD BEEN ANNOUNCED FOR A PARTICULAR PERIOD (FOR EXAMPLE IPL-T20 ).
3-THEY HAVE GIVEN ADs FOR HIGH QUALITY CHANNEL TRANSMISSION, BUT FAILED FOR THE SAME AND NUMBER OF CHANNELS OFFERED ARE ALSO DOES NOT MEETING( FOR EXAMPLE CHIRITHIRA CHANNEL AND OTHERS IN MALAYALAM).
4- ONCE I HAVE STARTED STAR SPORTS FOR AUS OPEN TENNIS AND BEFORE THE VALIDITY OF THE PACKAGE EXPIRES I HAVE ACTIVATED ANOTHER PACKAGE OF STAR SPORTS+ESPN FOR FOOTBALL WORLD CUP ,WHICH HAD VALIDITY BEYOND THE FIRST PACKAGE . SUNDIRECT CONTINUED THE FIRST PACKAGE WITHOUT ANY INTIMATION AND OF NO USE TO CUSTOMER(ME) RATHER DEDUCTING THE PACKAGE CHARGE AS WELL. SUNDIRECT INVARIABLY USING THESE KIND OF TACTICS AND LOOTS HIDDEN CHARGES FROM ALL THE CUSTOMER. THEY INTEND EXPLOIT THE ORDINARY PEOPLE'S HARDSHIP O[censored]NABLE SWITCH OVER TO OTHER COMPANY DUE TO FINANCIAL IMPLICATION.
5-IF THAT WERE NOT ALL, THEIR CUSTOMER EXECUTIVES ARE EITHER HIGHLY INCOMPETENT OR TRAINED FOR NOT ATTEND/ADDRESS CUSTOMER PROBLEMS . IN MY EXPERIENCE THE PROBLEM STARTS FROM THE DIFFICULTY TO GET TELEPHONE CONNECTION. THEIR SO CALLED EXECUTIVE TOOK ENORMOUS TIME TO ELABORATE YOUR /CONNECTION DETAILS WHICH REALY DON'T REQUIRED. AFTER THAT, THEY NEVER HEAR THE ACTUAL PROBLEM AND ADDRESS IT.MOST OF TE TIME YOUR CALL WILL END UP IN THE ANSWER THAT THEIR SYSTEM IS SLOW. ALL THIS SHOWS THE POOR CUSTOMER SERVICE AS WELL AS THE LOUSY PROBLEM SOLVING.
SO THIS IS A SINCERE ADVICE TO ALL NEW ASPIRANTS OF SUNDIRECT CONNECTION, THEY NEVER GET INTO SUCH A MESS WHICH IS OF NO USE RATHER MAKING A HOLE IN YOUR POCKET.
GIMMICHAN
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