[Resolved]  Sun Direct — not able to watch SAB Channel since last 5 days

Address:

Vadodara, Gujarat

Dear Sir/Madam,

Please note following details which are always required by different customer care people working in SUN DIRECT.

Smart card no.[protected]

Name of the smart card holder ; Mr.Ananthakrishnan Iyer

Reason for mail : Not able to watch SAB channel since last 5 days


First of all i shall aprreciate the duff and dum customer care team for their worst behaviour with the customer

Daily we are lodging the complaint.we receive daily complaint no.- just for the sake of showing that they care for our valuable call,but no response even after 24 hours time as specified by them.The details are as under :

1) on 9/4/2011 the complaint no. given by your customer care person who gave wrong complaint no.[protected] giving assurance that the SAB Channel shall be activitated within 24 hours.I do not want to disclose the name of person who spoke to me very arrogantly.

2) on 10/4/2011 the complaint no.given was 1-[protected] giving the same assurance of getting activited by 24 hours.

3) on 11/4/2011 the complaint no.given is 1-[protected] giving the same assurance that the SAB channel shall get activited very soon.

WILL YOU PLEASE LET ME KNOW WHAT THE THE TIME LIMIT FOR 24 HOURS AS PER SUNDIRECT CUSTOMER CARE PEOPLE. FOR US IT IS ACTUALLY 24 HOURS MEAN 24 HOURS I DO NOT UNDERSTAND WHY YOUR CUSTOMERCARE PEOPLE ARE GIVING FALSE INFORMATION TO CUSTOMER AND JUST MIS-GUIDING THEM

Do you want your customer should beg upon for getting their channel activated.

Can you please provide me your noddle officer`s name and his/her mobile no./ e-mail address enabling me to send reply accordingly.

Since last 5 days we are facing your arrogant customer care team.

Hope you understand our problem.

Your immediate action shall be highlly appreciated

Thanks and regards,

Mrs.Usha A.Iyer
Mob.[protected]