[Resolved]  Sun Direct — No signal & Poor service of authority reg

Sir,
I am Somaraj, consumer of your SUN Direct vide smart card ID : r[protected], from Department of Atomic Energy township kalpakkam.On last 4th August 2008, a group of people taken your connection, as you are providing our preferred regional channels, with good quality and believing you service credibility .Since the last 6 days I am not getting signal, from DTH.physical position of Dish is Ok.I complained to the chennai office, from where I have taken connection.they directed their nearest service shop to attend the complaint.Over phone the mechanic told that for attending complaint, payment required .As per the agreement the dish and set up box is your property.if we are not getting signal, you liable to provide the same.
Please be clear your term
yours faithfully,
1/12/08 SOMARAJ