[Resolved] Sun Direct — Worst Services | |
I purchased SUN Direct from one of the dealers in Velachery, Chennai on 26th Jan 2009. While purchasing it I clearly told them to install Telugu Basic plan, but they installed Tamil basic plan in which we don’t get important and most viewed Telugu(or any English) Channels. The same I have complained to Customer care (CC) and Dealer in the next day of this installation. They replied (CC), it can be rectified within 48 hours but so far 528 Hours still it is not rectified. The most funny and frustrating thing is getting connection to CC, always Network Busy. If your fate works, CC takes your request call as if you are calling then very first time and they say again 48 hours. Now I am feeling that I have taken a wrong decision of taking SUN Direct. Still my issue is not resolved and not sure it will be done in the near future. For their worst services I have paid almost Rs. 150+ for Mobile bills. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Services not correct from more than a month. No channels were available for one week. Now only 70% of the channels available. The channels which are unavailable are the channels which we watch most of the time. Service was extended for one week (Validity). But the services are not correct still now. And charges are made on the full services. Now we have recharged it again. I want the Amount to be refunded as compensation or the services validity to be extended.
Reply
i strongly agree
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