[Resolved]  Sun Direct — very bad service from Sun Direct- Better avoid...

Sun Direct — Overall, very bad response from Sun Direct

I'm facing problem with my sun direct connection from saturday. Though I called many times, problem is not rectified. Very poor response. When I call customer care, they gave skyline enterprises where I purchased and they are no more with sun direct now.They are terminated by Sun Direct His number is not existing now. They didn't come up to support the customer.

I've got a sun direct office number on monday and contacted Mr. Rafee and Mr. Suman. Though they were trying to rectify the problem, they couldn't.
Every one is pointing one and another. Since the dealer from whom I purchased my set top box and dish has been terminated by sun direct, other dealer is not ready to help me.

This has created very bad feeling on sun direct and my friends are also afraid to take the connection.

Overall, very bad response from Sun Direct. My suggestion is better go with your local cable connection not with Sun Direct atleast...

YES YOU ARE 100% CORRECT, BUT UNFORTUNATELY I DID NOT SEE THIS SITE, NOW I AM CHEATED, THATS MY FATE,

yup i too hav got the same complaint n itz been lasting for more than a 2 weeks now no help from either office staff or the distributor, pathetic services, i would like to warn all those who r gonna purchase sun direct dth to think twice or even thrice

My SunDirect DTH is not working from last 3 days. I have called many time to customercare but no use of that.
I think GOD Only knows thats, we this problem will solved
Very very poor service...
I totally fed-up with Sundiect

Customer service really suckkkkss.. I have an issue and I have been calling them every day since last 2 week, but no use. The package is cheap..but at a cost.

People!! If you are thinking of getting a new connection, never go for sundirect.
It will be cheap. But if you face any issue, its gone case.. all you can do is get one more connection..

I'm facing problem with my sun direct connection from 23rd October. Though I called many times, problem is not rectified. Very poor response. where I purchased and they are no more with sun direct now.They are terminated by Sun Direct His number is not existing now. They didn't come up to support the customer.


Every one is pointing one and another. Since the dealer from whom I purchased my set top box and dish has been terminated by sun direct, other dealer is not ready to help me.

This has created very bad feeling on sun direct and my friends are also afraid to take the connection.

Overall, very bad response from Sun Direct. My suggestion is better go with your local cable connection not with Sun Direct atleast...

I purchased my Sun connection in 2009. My set up box is not functioning and my TV is total blank.and when I rang customer care on Tuesday they said they will resolve on wednesday. I made many phones and on thursday when I rang up they said they got mandate to resolve the complaiant within 48 hours and still 2 hours are left and they will repair before the time. Afterwards many 48 hours are over still the problem persist. I rang directly to Sun office and spoke to their technical team and they apolised and said they will send their person on that day itself and made set up box functional. It is over a week my set up box is dead and sun didnot bother to attend.
In this one year I got problems three times and all the three times my experience is extremely bad. The dealer for Noida/Ghaziabad never lifts phone and never sends his person to repair. I think SUN AFTER SALES SERVICE IS WORST AND HOPELESS

I FOUND SUN DIRECT WILL NOT ATTEND TO PROBLEMS AND MY PROBLEM IS NOT ATTENDED FOR THE LAST ONE WEEK. I THINK WE SHOULD TAKE TO THE PRESS AND TRAI AND SHOW WHAT IS CUSTOMER RESPONSE LIKE