[Resolved]  Sun Direct — non activation of add on package

I had recharged my smat card no.[protected] for Rs.150/- on Saturday (28/11/2009) and requested an activation of Neo Package immediately. The request was accepted and confirmed on phone that the channel will be activated within 2 hours. In spite of repeated calls to the SUN DTH as of now (30/11/2009) the channel was not activated. I would like to know whether SUN DTH will give an extention for the loss of two days because my account was deducted for Rs.46/- from saturday and the channel is not operative. I had already made 15/20 tele calls with sun dth and getting the same answer that the channel will be activated within 2 hours. Who will be held responsible for this?