[Resolved]  Sun Direct — Complaint on SUN DTH Customer Services

Address:

Chennai, Tamil Nadu

Dear Sir,

I am the customer of Sun Direct DTH since June 2008. Recently I had been facing problems with the signal reception and un-availability of channels.
I recently raised a complaint with the customer care dated: 22nd October 2010 - stating that am not able to view most of the channels, for which they told that they will be sending technicians in 3 days. I waited for the time period and called up the customer service several times in the following weeks and there is no proper response.
Even before 22nd October 2010 - I raised a complaint for which the customer care executive told that we have to contact the Distributor directly. My distributor was Quick Sky based out @ Annanagar. I approached Quick Sky and they replied stating that they don't undertake SUN DIRECT services anymore. I called up the customer executive and he gave a number to contact - [protected] - A.N.Narayanan. I rang up this person and he too denies providing services to SUN DIRECT. I updated this information to SUN Direct DTH and Still there is no response from the team and the channels are no more visible. Day by day there is reduction in the number of channels.
I tried to contact customer service again and they provided a contact number for the dealer by the name: Ranga Agencies - Annanagar - Contact Number: [protected]/[protected]. I was trying the contact number exhaustively and there is no response.

Could you please help to get justice on this issue as I have already paid 1400 for a year subscription.

Thanks,
Deva