Sun Direct — Worst Service of Sun Direct DTH

Address:

Chennai, Tamil Nadu

I am using Sun Direct DTH for the past 1.5 years. Recently I had a problem of pictures not coming in the TV. So, I launched a complaint with their Customer care[protected] on 04-01-11. They told that the problem will be solved in 48 Hrs. Nothing happened during this time. Again called and this time told that this will be solved within 24 Hrs. Again nothing happened. Called again and told to wait for 3 Hrs. Again nedless to say, nothing happened. Then thay provide their dealer's no.[protected] and asked to call them. Called the dealer and she is committed that their technician will visit on the same day. I am following up with them for the past 5 days but the result is zero. Meanwhile, I received a call from Sun Direct mentioning that I should recharge as the validity is over eventhough my validity is till Aug 2011. This was confirmed by SUN DTH customer care executives also.
Now, the dealer is telling that I should contact Sun Direct only. Sun direct is telling that they will look into this only after Pongal. This is the type of Service provided by Sun Direct DTH to their customers.