[Resolved]  Sun Direct Dish — ACTIVATED WRONG CHANEL SCHEME BY SUN DIRECT ENGINEER

I have installed sun direct dish on 20.03.2009. while installing the box, the engineer by name Amit from Ghaziabad branh, casually asked us about our language on hearing our local language that we spoke in our home. We told him that this is malayalam. This was the only conversation we had at that time.
He never told us that if we take any particular scheme, we will loose some channels which sund direct gives free to its subscribers. He himself had filled all the papers and asked us me to just sign on the paper. While checking on the TV Channels on activation after 2 days, it came to our knowledge that some channels which are essential for us has been blocked. From the very day itself I contacted Amit and told him the problem, and tried to re-set the channels as per his instruction over phone and conveyed that no changes are there. The next days I called up to customer care and spoke to Mr.Arun there at Ghaziabad and conveyed our problem. He replied that Amit is on leave so he can do something after he reaches back. Several calls have been made to customer service and I have been talking to Amit several time. He once told me that he has to pay from his pocket and install new box. Even I spoken to him on last saturday morning and he confirmed that he will come to my home on monday or tuesday.
But he has not come. But yesterday evening I again rang up to customer care at Ghaziabad and Arun picked up the phone and replying that Amit is on leave he is not coming to office even. When I replied to Arun that I had a word with Amit on last saturday at customer care, he is not aware about him. Even we had a hot conversation yesterday. I need a solution for this. The mistake is happened from Amit. Why should the customer suffer for it. If you people can't resolve this issue, you may take back your box and return my money. It is useless for me since Amit had activated chanels according to our local language Malayalam. We are staying here in UP and we need to know the news and other channels related to hindi and english and not malayalam.

While taking the connection the Agent Glowfast, they have shown us the list of free channels which we can see after taking the Box. We are not able to see even the free channels in my TV.

Pls look into it and resolve the issue within in this week.