Sun Direct Dish — non attendance of realignment

Address:

Kanchipuram, Tamil Nadu

I have registered a complaint with sun dth call centre on 11.11.2010 under sun direct 221. I have purchased the sun dish during April 2010 under smart card No.[protected] R. There was non receipt of signals for two times and I have to pay Rs.100 every time to set aright. Now the transponder problem has cropped up and info exhibited that signals were stopped unless we have contacted the dealer and get the realignment. Is your duty ends there and is it not your responsibility to see the consumers get the signals without any disturbance due to your technical snag. You must have arranged the shifting in such a way that consumers are not affected. In spite of your advertisement that the realignment will be done free of cost which is your basic duty the dealers are openly demanding Rs.100 and Rs.150 for realignment. It is the duty of the service provider to protect the interests of consumers who purchased your product. You are not at all worried about this and as we are not able to see we have to contact your call centre daily and spend money for our benefit. Is it justifiable in your consumer forum. I was simply informed by the call centre that the realignment will be done and after some days i was asked to contact the dealer vidial vision who had no responsibility at all and simply gave the engineer's name and phone and we have to make arrangements to contact them for realignment. Is it the way a big organisation like yours have to behave. Is it proper on your part for keeping silent for more than 45 days. Your have no control over your dealers who has to be instructed to do the realighnment on a war footing basis. Even their engineers have not at all responded to our requests and we have to run behind them. Even though I have registered a consumer complaint I was contacted by your consumer department on 26.12.2010 i.e. after 5 days of receipt of complaint just to inform that it will be taken up with the technical department. Your call centre has refused to give me connections to the higher officials to speak. I want to know whether you will be adjusting the subscription for the period for which your signals are not beamed to our dish and we have not utilised the services of the dish due to your utter failure to attend the realignment in time without putting the consumers into difficulty. As you are collecting the subscriptions in advance it is your boundan duty to adjust the subscription for the period for which you have not provided the service due to your technical snag. In my case from 11.11.2010 to 28.12.2010 the realignment was not at all done by your engineers or your dealers engineers. I have to get hold of some private person by paying Rs.200 for realignment. This charge had also to be borne by your as the technical snag is yours and the service is refused to us without our fault. I would like to get clarified whether you are going to extend my subscription period by 45 days or not. After my attempts to get the realignment done at my cost your service centre and the technical department call on my cell phone whether realignment is done or not. So far you are unable to contact me and give responsible answers. You have no good follow up procedure to avoid complaints. I am seeing too many complaints about the poor service. But your organisation is not at all interested in rectifying the procedure. You are receiving the subscription in advance and we the consumers are put into difficulty and you are enjoing the benefits. How far it will go and it is time for you to raise and rectify the procedural defects. I hope I will be getting the subscription for 45 days extended beyond that the expiry period and an intimation will be sent to me by e mail or by post. I hope at least you will respond to this immediately