Address: | Chennai, Tamil Nadu |
HI
Name : Rajesh
Smart card no : R[protected]
Mobile no : [protected] call to me
I gave a complaint on 15 sep 2011 till far not resolved,such a poor poor service,,,,,,,,Such a poor service 3 months ago no action taken till far..
Please credit the validity, Nowadays 123 rs i need to do a recharge. Before when i got the connection it was 75,after that 100rs.Now it went to 123 rs.
I raised a complaint which was on 27-Oct-10 around @ 10:30 PM,they gave a complaint no :[protected].
They have mentioned as 3 days of time, I have told them that "Tv channels are flickering".Alignments are not done
properly,When I went to my home and checked there was nothing available on the screen.
Msg came as "Nothing to Upate", when I called to the customer care, all agents were asking the name,smart card no,etc
But I have told them now channels are not coming Nothing to upate,
But I spoke to more than 50 agents which was on 28-oct-10 and after that call got esalated to floor supervisor name Mr.Karthick,
he also told that give me 24 hrs time we will send an technicians to resolve.When I asked him to refund the amnt or
extend the validity he told no its impossible.
I called once again which was on 29-oct-10, the call got escalated to TL name Anita, she told that from our backend team
they will be calling u within 2 hrs of time,,,but once again I called to them,,its escalated to Technician Mr.Vijay
the call got disconnected.
Then I spoke to Mr.Surender for about 45 mins, he also again took a complaint he also said that 24 hrs of time frame
It's being waste of having the connection.
I have never seen such a kind of service, Pls call me I dont want in email reply,,PLs pls call and chk my issues
Otherwise I dont need your connection..
Either the amnt needs to refunded or they should give the validity because I have recharge 8 days before in advance
and I have never seen the picture on the screen....Pls chk all the call records an resolve it.Iam fedup with the connecction
I hope there should be a solution to this..The call has been escalate to all the supervisor's.
Hereafter i am going to tell my relations and street people that connection is very poor poor not to use your connection/product,so we all throw your connection out.
if not waivering the amount.
Thnks..
Was this information helpful?
SUN DIRECT DISH TV — No service
Sir,Reference is made to my sun direct card no: [protected]. I complaint (Complaint no: [protected]) to Sundirect customer care . They put me in trust and told me, somebody will come to my house and rectify my problem. But nobody has come till now. We are facing so much problem. In our package only 5-6 channels are available.
This is for your information and necessary action please.
Kindly do the needful.
Regards
GOWRISHANKAR.B
M: [protected]