[Resolved]  Sun Direct DTH Connection — Worst Customer Service

Address:

Chennai, Tamil Nadu

Sir/Madam

I have a sun direct connection (Smart Card No: [protected]), It's been more than 10 days i have registered a complaint with the customer service because of no signal. My complaint was officially registered with the technical department (informed by one of the customer service) only after my third call to the customer service dpt which was on 8th of March and they have promised to rectify the fault in 48 hours (8 working hours per day which is almost 6 days), now its more than 8 days since they have lodged a complaint with their technical team and every time we call the CS they have the same answer "sorry for the trouble, it will be resolved immediately, our technician will be contacting you shortly".We get no calls from any one though they promise all these. If we ask for any escalation number or technicians numbers, they are ready to provide a number of phone numbers and all these numbers either does not work or it will be unregistered. I am fed up calling the customer service and totally frustrated with the service provided by SUN DIRECT.