[Resolved]  Sun Direct — Re-alignment of Dish

sir we didnot get any channel in our connection from yesterday onwards. when we switch on the tv shows the message 'E50-32 no service available '. our smart card no [protected]. connection is in the name Basker. A.V. Kindly do the needful as soon as possible.

Sun Direct — Realignment of DTH

For the past two weeks there is no telecast of pay/free channels. When we made compliant for realiment we was assured that it will get corrected within 72 hrs. After 7 days we have again called the call center. Then it was said that it will get corrected within 24 hrs. After 3 days we called again. Very cool that said that they have a seniority list and based on the list they are correcting. They cannot correct because of we made the compliant. They doesn't inform our seniority list. They said we will do. That's all. We are not getting channels for the past one month. But we are paying for that. In the channel a, they are telecasting that this service is FREE OF COST. CONTACT DEALER. When we contacted dealer, he is very cool and ask to pay Rs. 300/-. Sun group cheating customers again.
Smart Card No:- [protected] R
and my Compl. on 25th October Compl. No.[protected]Time:- 1600)
Best Regard Ajay Kumar ([protected])
Mail ID ajay.[protected]@live.com

All most all channels are not accessible in my receiver from one and half months back. I kept quite because the problem is with your end and i was offered a service with in 24 hours when i took the connection. i am loosing my money as this is a prepaid service.

And at last i raised a complaint on 31st of October and the complaint number is[protected]. I was informed by the call center team that it will be resolved in 48 hours. I didnt get any response from anyone from your team till today eventhough i raised another querries for the same. The complaint numbers are 1-[protected] and 1-[protected]. Everytime i get 48 hours time to resolve. .
From the customer service team, i get only this stories as technician will call me and i have to wait till then. But they dont know when it will happen. They are not willing to provide the contact numbers of the technicians and their escalation team.

SUN DTH — realignment of dish

Hi,
I am Sun Dth customer for more than a year and i experience horrible customer service.
I have called in for realignment of the dish and they said after 48 hours they will send a technician. But no one turn up for past 20 days and when ever i call customer care they say to wait for 48 hours and nothing new. if this is the way they service I wish i could terminate the contract for my peace of mind.
I have made around 10 calls in which they gave me 3 to 4 complain numbers out of which i have given one,
My complaint number :[protected]
My contact number : [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting

I have been making a number of phone calls to[protected] Sun DTH since 15th October 2010 regarding realignment of my Dish. But the people are giving me a stereo typed reply that it will be attended to within next 48 hours. It seems that nobody is serious about the complaint. Most of the important channels could not be viewed in TV due to the above problem. Really horrible !

svr.krishnan

Sun Direct DTH — Re Alignment of DTH

Hi All,

My Name is Kamesh.This is regarding SUN DIRECT Re-Alignment.
Since 2 months I am calling to customer care and delaers to re-align my DTH.However they keep on saying that we will send the representative as early as possible.But no body as came so far.
I am very much fedup with SUN DIRECT service.Please don't go for SUN Direct DTH.

Bye
Kamesh

I am also the one of the victim of above issues. I have called the sun direct call center 8 to 10 times in last 2 months and am surprised that they are repeating same sentence without changing even the words. Most irritating part is every time they ask for phone number and address updates. I feel Sun direct is the worst among all other DTH currently available. They are not caring about the customer, for last 2 months we are paying money without watching any channels. But we need to appreciate their service at the time of subscription expiry. They are prompt in stopping the telecast without giving any grace period if our subscription expired.

Please dont use sundirect since I am calling sundirect from 2 months and there no respsonse and they didnt sent agent.

SUN DTH — About DTH realignment

My Smartcard number : [protected]

I have called the SUN direct customer care center and register my complaints more than 20 times, every day they are registering new complaints and assured within 24 hours your issue will solve. After 2 months nobody called or my issue is not solved.

My latest complaint number is given below
1-[protected]

My sincere advise to all indians : If anybody have a plan to buy a DTH connection please dont go for SUN.....................

My Name is Manoj am staying in Bangalore.

This is regarding SUN DIRECT Re-Alignment.

Since 2 months I am not getting most channels to which I paid. I am calling to customer care and delaers to re-align my DTH as per they are displaying message at start up.

However they keep on saying that we will send the representative as early as possible.But no body as came so far. I am very much fedup with SUN DIRECT service.

Please don't go for SUN Direct DTH.

Strongly agree. Really pathetic service from Sun. I'm facing the similar issue from more than two months and wrote mail to Nodal Karnataka, but no response. Sun Direct is cheating customers.

I M AGREE NOT PURCHAGE SUN DIRECT ... FROM HIMACHAL PRADESH, , MY ID IS [protected]. AMIT SHARMA... VERY BAD CUSTMORE CARE AND ALSO SERVICE

SUN DTH — Realignment of DTH

I have a DTH connection from Sun Direct. Inorder to get channels, Recently message appeared to realign the dish which is free of cost(dish re alignment message appearing on TV screen). I had contacted Sun Direct Customer care at[protected] and registered a request but No action on the same. Sun direct has not yet responded till date even though I had made many follow-up calls. Every time they used to tell that "we will do it as soon as possible". For the Last one month I could not get any service from Sun Direct.


My Smart card No [protected]
Name : Vasudeva Devadiga
B 407, Sindhu Sagar CHS
Mahatma Phule Road
Vishnu Nagar
Dombivali West
Cell No [protected]


Before doing any realignment sun should inform to me, if it is affect to the entire channel,
I have asked for the TAT, saying customer care executive doesn’t have any TAT on the same… every month the amount is reduced from the balance.

Kindly look the matter on priority basis.

Regards
Vasudeva Devadiga

i contacted on 29.10.10.Lot of reminder sent .Till no person visited and aligned .from 23.12.10 goes dark.
worst service .soundararajan bangalore

Sony is very correct. response is very poor.

Sun Direct DTH — Realignment of Sun Direct DTH

Since Nov 2010 i am not getting any channels in Sun Direct as my Sun Direct needs re-alignment to new Satellite.

I have logged complaint on Nov 15, 2010 and then repeatedly calling Customer Care about the progress. Till today (Jan 4, 2011) no once has given proper answer for me as when a technical person will come to my home to resolve this issue. They are keep on saying within 2 days Technical people will contact me and resolve the problem.
But since last 2 months (since i lost my DTH service due to Sun Direct changed to New Satellite) my DTH account has been debited with monthly charges.

Any one can help me how to resolove this issue with Sun Direct team?

Here are my details:

Smart Card No: [protected]
Customer Name: Basha Syed
Address: SF-5, ARS Elite, Blk-C, Plot# 21-25,
Jayachandran Nagar, Jaladampet, Velachery Main Road,
Opp: Bharat Petrolium Bunk
Medavakkam-600100
Ph: [protected]

Thanks
Basha Syed.

Im one among unfotunate subscribers to SunDTH suffering in silence and regret for having subscribed as the dish has not been realigned in spite of so many calls and have a complaint registered under 202840 dated 26/12/2010. Till date there has been no response. If there is an alternative to get it realigned without waiting for help from succesful sundth please let me know.

Hi,
I am Sun Dth customer for more than a year and i experience horrible customer service. For the last 1.5months, there is no signal and the screen display say to relign the Dish. I have called in the Customer service for realignment of the dish more than 40times. Three weeks before they say within 48 hours, they will send a technician. For the last one week, they say they will send a technician within 3 to 4 hrs. But still NO RESPONSE.
No one turn up for the past 40 days. This is my very worst customer service. They have been cheating millions of people like this and grabbing money. My complaint number : SUN165380.
Is this forum really takes action for these public grievances?.

Thanks

I agree to this problem. I am also facing same alignmnet problem. There is no response from Sundirect since very long time.
V.Lingam
+91 [protected]
HYderabad