Sun Direct — POOR SERVICE AND POOR RESPONSE OF CUSTOMER CARE EXECUTIVE

Devesh Verma

from Mumbai, Maharashtra

Address:

Gujarat

Dear SIR,

I am really DISAPPOINTED with the services of Sun-direct.

I requested them to send the technician for reallignment of dish. I am calling customer care from 11:00 AM today and they were not able to give me the correct information. I asked customer care executive( named Sachin, LAKSHIT, Ashish and Maarlin) all were telling that there is tecnical issue which will be rectified in 15 min. but I called continuaously from 12 Noon to 06:00 PM but technical issue was not rectified.

THIS is my kind request for right now please to ask them to provide good services otherwise I have to disconnect my services. I wasted around Rs 50 from morning calling Customer Service.

PLEASE TREAT THIS MATTER URGENT

My order no. is as below.

For activating adorned channel. : Order no. 1- [protected] (Asked to activate HBO and Star Movies. But not able to see Star Movies) Charges for StarMovies is already deducted. Refund my money for Star Movies.
For alignment : 1- [protected]

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Comments

psthangavel

from Bengaluru, Karnataka

Here we are loosing money in two ways.

1. I am paying for the services which I am not getting from Sun direct
2. I had to call Sun direct customer care very frequently to get the complete services.

As this is the problem with service provider (Sun direct) why should customer suffer with that? They should have engaged adequate staff to restore the services. Otherwise they should not charge for the services which they are unable to provide.

Since from last 3 month Sun direct mentally tortured me a lot. My family is also suffering a lot due to this. I have no patience to wait.

Am planning to throw SunDirect DTH on ditch and will go with other service provider

Thanks,
S.Thangavel