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My Smartcard No - [protected], I have given complaint on 2nd December for dish alingment as sundirect is providing free of cost as per their advertisement. After 40 Days i called up again on 14th December to know the status of the complaint and the executive has told me it may take some more days and anyhow i am forwarding this request once again to technical department. by evening all my exisiting channels which are working also vanished today i called customer care again to know the reason to my surprise the executive says because i am calling daily the previous complaints are closed and new complaints are generated due to which it will treated as fresh complaint. I donot know how they are closing the tickets with out reason and even they do not have any ETA for our complaints and even they have no information with Customer care executives.
I have recharged my account but i am not able to see any of the channels I hav recharged for Rs.399 I dont know wat happen to ma money .Iam trying the customer care no 4 the past two days......:(
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+91 76 0101 2345 [Customer care]
73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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SUN DTH SERVICE — Customer Care
I am from Bangalore. I am the one of Sun DTH user and using from past one year. I have recharged my account for one year subscription and it should be activated thru customer care. I have tried 3 days for Customer care line and not connected also. They did not care about the customer. Customer Care service is very poor