[Resolved]  Sun Direct — Termination

Address:

Hyderabad, Andhra Pradesh

I am tired of SUN DIRECT for their unporofessional customare care. They shifted their satellite and they took 2 months to realign my dish. It took more than 20 calls to customer support, every time they say within 24 hrs they send technician, but never did. The customer support executives are very poor at communication, their language is very lethargic, lacks professionalism. The quality of the call is so pathetic, we hear lot of noice around (like a fish market) and they can not hear us properly while we tell our smart card number and other details. After we yell our all the details, they put you on hold which never gets un-holded.
Specific to my complaint of dish realignment, it took 2 months for them to fix it. Thanks to their delaer who fixed it at his free time after 4 visits and number of calls (al their phones are disconnected...!#$%*)

Now I decided to terminate the connection and get rid of this mayhem....! SUN DIRECT will not leave you directly...! now it is my 5th call this day to know the process. One of their excutives at customer support was a great chap who could tell me that I again need to visit the dealer. I tried at their toll free number which is not connected all through the day. Their chennail help desk speaks in TAMIL, their nodal office in Secunderabad has a dead phone which always rings but not gets lifted.

Folks this is SUN DIRECT...! so beware of new connection....!

Don't get tricked by those flashy advertisements and numbers. MPEG4 technology could be very high-tech, but the service is so out-dated, you get lost with the pathetic experience. The FAT guy in the advertisement goes deaf when he heard cheap rate, he goes dumb when he experiences cheap service... ALAS...

NO NO NO to SUN DIRECT