[Resolved]  Sun Direct — RENEWAL ISSUE

Address:

West Delhi, Delhi

Dear Sir,

I am having a Sun DTH connection vide Smart Card No.[protected] (DT Code 1825575) with Hindi Package and additional malayalam channels. I was getting around 10-12 Malayalam Channels till last 2 months. After that only 4 Malayalam channels were getting and I was out of stations, after return to Delhi I had talked to them and they informed that in the present pacakge the Malayalam channels are not available therefore I had renewed my subscription by paying Rs.850.00 on 08.10.2010 and requested them to activate the Malayalam Channel.

But till date the Channels are not being activated by them. Thereafter I had contacted them numberous of times and they take only the complaints but no action has been done so far. The complaint No.[protected],[protected] is still pending with them. Every time I call them I get a new complaint number with a conifmration that it will be rectified withi 24 hours but no action was taken till now. More than 07 days have completed after the recharging of my account and I am unable to view any of the channels.

I need to sort out this issue and should get the compensation for the delay along with the extension of validity till this matter is sorted out.