[Resolved]  Sun Direct — Unauthorised deduction of charges

Address:

Chennai, Tamil Nadu

Dear Sir,

I have a Sun Direct Connection. I have some issues with the service provider which they are not ready to solve it:
1. I had recharged my account by filling my smart Card No [protected] with some amount. After the that the specified amount was deducted from the account and around Rs 150 was left in the account. I thought o[censored]sing the same for some add on packages or for next year renewals.

In the mean while I wanted a pluto package for one month which costs 27 per month. I called the customer care to activate the same for one month and the same was activated. After 2 months I got a doubt as how the channel is still coming and called the customer care. As per the customer care the same had been renewed every month from their side without intimating me.
I have registered a protest with the complain nos of [protected] and [protected] on last week of March 2010.

I had also registered the claim through the website of Sun, but strangely they don't provide compain number nor a mail is sent to the mail id.

2. The login in the sun direct web doen't work which do not allow the customer to review the balance in their account.

Regds,
Mahendra
[protected]