[Resolved]  Sun Direct — Not Working. Customer Service Does not Even Attend Problems

Address:

North West Delhi, Delhi

A SINCERE ADVICE NOT TO GET A SUN DIRECT CONNECTION

I have purchased a Sun Direct Connection with Smart Card No.[protected]R about Jan 2009. And twice got a connection of 12 months each.

Customer Support never responds to my requests even if it did so, that is only after months and My DTH Connection is frequently down once in every 3 months for a duration of one month.

The first Problem I faced was with a Wire Connector which was replaced for me by sun Direct Customer Support after one month.
The Second, when I shifted my residence and kept on requesting Sun direct to re-install my DTH, willing even to pay more, my DTH was reinstalled after three months.
Now Sun Direct has shifted to a new Satellite and I am only able to view 20 percent of the channels that I subscribed to. Sun Direct advertises that nearest dealer would make necessary alterations ( shifting the angle of the dish antenna), But My DTH again is down for about 15 days......... God knows how many months Sun direct would take to get things right.

I have in all cases of my problems called the Sun direct Customer Care and Dealers and found Zero Response
Registered online complaints too.
I have even written to the nodal officer Mr.Girish Varghese, SUN DIRECT TV (P) LTD, ITE House,A-102,Ground Floor, Sec-4, Noida-20130,Email: [protected]@sundirect.in, Phone:[protected], Fax:[protected].

I AM PREPARED TO DUMP MY SUN DIRECT CONNECTION TO SCRAP HAVING PAID FOR A SUBSCRIPTION TILL JULY 2011 ALREADY

Sriram Anumanchipalli
[protected]
84, Rohini Sec - 28
New Delhi