Sun Direct — No Signals for Last 10 Days

Address:

Karnataka

For the last 10 days, i am facing signal problems / errors with Sun Direct DTH i have installed in my home. I have made several calls to the customer support, but didn't find any proper response. They continued with same story of escalating the complaint and sending the technician to my place and both didn't happen. really agitated to see such a poor service after collecting money through recharges and not delivering the service. This is a shame to the Govt also for forcing us to buy DTH service and not delivering the service after payment. I believe we have the right to get the refund for the days which Sun Direct couldn't deliver their service and to repay the amount we have paid for set top box after deducting the days we have used. I urge the Government to take action on the poor service they have delivered and request you to stand by the common man to deliver justice. I believe Govt has the responsibility to regulate these kind of companies when they urge the public to subscribe service from the limited choice of service providers we have.