[Resolved]  Sun Direct — Poor customer care service

Sun Direct — Poor service of customer care

Sir very very poor. I tried for 2 days , but i could not able to contact the customer care. The system asks approx time for waiting as 15 or 20 minutes every time. I wasted so much money even more than my rechargeable amount. I went to internet for login to sundirect, there also site was not serviceable. What a pathetic condition for a customer that not even able to contact customer care.
My card No- [protected]R. pls improve the service. This is not the first time i faced problem.
I have sent many mails regarding this issue, but never got a reply. They are not all caring about the existing customers.
They are only behind of money.

I wanted to know the surrendering procedure of this DTH. I want to switch over to the good service provider.

from 8th july morning my sun direct is not working and my smart card no is [protected]

SUN DTH — Poor Customer care

Hi,

Season Greetings!

I have bought Sun DTH in 2009 march and was a happy customer till October 2010. Since 2010 customer care from Sun DTH is deteriorating every day.

My Smart Card number is as[protected]

My First complaint was made in October and sorted out after 22 days (i.e on 30th of October) following which there was no much issues. In December again I’m facing similar issues. Since December 17th I’m not able to view any of my channels. I have filed a complaint on 17th December 2010 (complaint number : 135708) requesting help from Sun DTH technicians, Till date no one has turned up. I have spoken to so many executives and floor supervisors who just gives just blank promises of 1 or 2 days but the customer interest is never taken into consideration.

I have no choice left other than writing to you to get this issue sorted out. Such poor customer care highlights lack of coordination and lethargic attitude on Customers.

So far I have spoken to executives (Pavithra, Vijay, Arul and Floor Supervisor Kannan), No one has given solution other than simply buying time. I wish my issue is sorted out on or before 30th December.

Highlight of this is all the executives of Sun Direct does not have good fluency on English we actually have to understand what they talk. As per SLA it was supposed to have been sorted out in 3 days. Reason given to me by one of the floor supervisor is after 11 days of my complaint is their dealers are not taking things on priority (Shame on service Provider to cme up with such an in efficiency statement).