[Resolved]  Sun Direct Private Limited — Cheating by giving Wrong Information.

Address:

Karnataka

To, Date:[protected]
NODAL MANAGER,
SUNDIRECT,
BANGALORE.

Dear Sir,
Sub: Return my money that you have cheated me by giving
wrong information and wrong doing.

With reference to the above subject, I would like to narrate story How you cheated me.

From past three months I had called numerous times to your customer care and Enquired about how to change plan, your CC (Customer Care) representative guide that I should call CC within seven days from date of plan starts then they(CCR) will be able to change the plan.

I want to change my plan after my free viewing months expired in the march itself, because for your CCR different mis-guidance / Information landed to lose Rs. 99.

My Kannada Basic Plan will be ending on[protected], I requested your Customer care person on[protected] to change my plan from Kannada Basic plan (Rs. 99/-) to Hindi shine Pack (Rs. 133/-) with Balance having Rs. 110/- in my account. But your representative told me that ' Sir, you should have Rs. 133/- to change your Basic plan to Hindi Shine Pack.

I saw that, my account is now having only Rs. 10/- in my account, and Kannada basic plan automatically started renewed from 22-8-210 to[protected]. I recharged my account with
Rs. 500/- , and then my account is showing Rs. 475.04/- balance in my account. Then I added 1 addon Zee Kannada of Rs. 7/- for 1 month, then my account is showing Rs. 468.04/-.

Then I called CCR its connected to Mr. Syed, I told him to change my Plan to Hindi Shine pack, he told me that pack basic price Rs. 119/-, but because I have called within 7 days of plan start date, the difference amount Rs. 19/- will be deducted from my account balance, then I reconfirmed the difference amount and I given consent to change the plan from Kannada basic to Hindi Shine pack for the amount Rs. 19/-. He should give the reference number for the change of plan but he didn't. Then I disconnected the call and login to my web selfcare account and checked my account balance Its showing. Rs. 338.34/- and its deducted Rs. 129.70/- instead of Rs. 19/-. Then I shocked and immediately I called CCR and information about this, and I explained all the story happed, then he told me on shocking news that the Hindi shine pack is Rs. 133/- not Rs. 119/- then CCR gives me Reference No. [protected], CCR told that Rs.100 will be added within 2 days.

After two days I Loged-in to my Web Selcare account and Checked the balance its still shows Rs. 338.34/- Then I again called CCR and then again I explained the all the story and again he gave me another Ref. No. [protected] again he give assurance that Rs. 99/- will be added to your account within 2 days.

I do not know how your give your CCRs' Training, they are mis-guiding still. If CCR was guides me in that , my account will charged Rs.119/- instead of Rs. 19/- , I would prefer to go for the Hindi Addon package for Rs. 30/- instead of loosing Rs. 99/- extra.

Please return my money that you have cheated me by giving wrong information and wrong doing.


DINESH KUMAR
Smart Card No. [protected]