[Resolved] Sun Direct — Recharge amount not credited even after 5 days

avinesh

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

Dear All

I am Avinesh P from Bangalore. My smart card # is [protected] and mobile no is [protected].

I have recharged my sun direct on 19th September 2013; So far the amount is not credited and I am not able to watch TV now.

I have raised the complaint many times but the problem persist and I am getting the same dialogue “wait for 24 hours”. I am fed up of calling to your customer care department.

I am attaching the payment details for your reference. Please do the needful to resolve the issue at the earliest or I have to find out alternatives to solve the issue.

Merchant Order number: S5878801d7c1419
Transaction Reference Number: CTX[protected]
Order Amount: 990.00 INR
Transaction Date & Time: Sep 19, 2013 01:57:50 PM

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Aug 14, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

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Comments

Kekkunnaya

from Chandigarh, Chandigarh

Same case with me - Is your problem solved ? Any way to get this sorted?
recharged my sun direct DTH account # [protected] with Rs on 620 14th Oct 2013 at 8:25PM. It didn't recharge my account. My bank account was debited.
Called the support guys and lodged a complaint at 10:15PM. They assured by next day morning it will be sorted out and i will be getting the channels.
Even i had talked to customer care guys supervisor, he also assured morning it will be corrected. Nothing happened and I called back customer support at 2:45 PM on 15th Oct again - to my surprise no complaint was lodged when i called first time.
Oct 16th no change yet.

I have no clue where to call or whom to contact