Sun Direct — Problem about dish alignment

Address:

Sawai Madhopur, Rajasthan

sir,
I am a customer of sun direct since last one and half year.But since last 2 month i am facing problem in viewing channel. later on i came to know that this is due to satellite change.more detail about me are as following :-

Name :- Tejendra Jain
Mob. :- [protected]
Smartcard No. :[protected]R
Address :- Plot no. 2, Basant colony,
Behind of Akashwani,Bajaria,
Sawai Madhopur,
Rajasthan.

As i have told you that i have been facing problem in viewing all channel.Now condition is that not even a single dish channel is catching. It's been about 1 month when I complained first on customer care.Later on i also complained more then 5 time but no response is received yet even a single call from Sun direct.I have enough account balance about 200 rs but not getting proper use of that.Now i am very much frustrated due to this so i am writting you last time....now i want to solve my problem within 2 days......otherwise i will have to unsubscribe Sun direct connection and also claim for my account balance with my inconvenience also. I hope you have understood my problem and will have a look on it.
thank you