[Resolved]  Sun Direct — no signal from 24 hours

Dear sir,



Please be informed that I have sun direct connection from last year. We encjoy only two moths, after that signel - veryyyyy week. Several times we complaint to your lacal dealer. Still the bromlem not solved. Last two moths we lost money. I buy this connection from your dealer (Edacheri, Vatakara, Kozhikode, Kerala). Please advice this dealer to solve our problem. Otherwise we froced to change this connection. my contact details: Suresh Babu Tel. [protected].

Your immediate action will be highly appreciated.

best regards


Suresh Babu

This is Sampath, and I own a Sun Direct which is on my brothers name Raghunath, (Smart card:[protected]R) for the past few days i am not getting signals, it is showing E48 No signal for this I called to your customer care many times but, they are not responding properly when I called first time they told that it will be rectified with in 24 hours, then I waited for 24 hours I called them again on second day they gave me the request number:[protected]I don't know why they didn't give this request number on first day only) again they told the same old story asking me to wait another 24 hours, later I called after 24 hours then they have given me another ReqNo:[protected] saying that it has forwarded to technical team they will come to your home and solve the problem for that they told me 150/-rs will be charged for the same, on third day I called them to know the status, then they gave technical person mobile number :-[protected](they told that they don't know the name of the person), when I called many time he picked the call and said he will send on Wednesday[protected] but no one has came.

I called him again with my other number(because he is not lifting my phone by seeing my number) and he told me he will come to my home on 21st Oct.Let me see today wheater he comes today are not.I will wait for today, daily my 3 years daughter calls me and asks about the TV get repaired(She don't know the problem with Sun Direct). and last I have two options one is getting any other Dish connection and other is going to the Consumer court, I have all your customer care conversations recorded in my mobile.

My find outs are :-

Product how much good may be but, it should reach the customer with good service, I think you know product goes into the market with "Word of Mouth" not with funny advertisements(Tan tana tan)

There is a lack of trained customer care executives and Technical assistants in your team, they don't know what they are talking.