Sun Direct — No response for Dish adjustment

Address:

Tamil Nadu

Hi,

I paid 1850 to recharge Sun Direct last September. The local distributor told he will recharge but had put the money in his pocket. Then I called Sun Direct n-number of times and lodged a complaint against the dealer and then the dealer recharged my Sun Direct account after two months.

By this I didnt see TV for two months. Then things were fine for two more months. Then again came the head ache. They have changed the satellite from where Sunb DTH is being broadcasted and it needs re-alignment of DTH antenna. No one turned up fot that and I am left without any TV channels to see again for two months since. I have raised 4 complaints till now in the call centre and they say they will come and rectify it but no one would turn up.

The next time if I call quoting it they will lodge a new complaint rather than re-opening the old one. This is happening for two months.

Now they gave some dealers contact number who is charging us 200 as service charge to re-align. why should I pay 200 extra for these people for them to change satellite despite paying 1850 as annual subscription. and after looking into the set top box he says some problem with the box and is charging 150 again extra for servicing it. Man .. I am done with my patience. But still nothing can be done we paid this 350 and are waiting for the Set Top Box to arrive.

WORST POSSIBLE SERVICE AND WORST POSSIBLE CUSTOMERCARE and WORST POSSIBLE DEALERS AND DISTRIBUTORS.

PLEASE DONOT OPT FOR SUN DIRECT AND ALL EXISTING CUSTOMERS PLEASE DONOT RECHARGE FOR ONE YEAR PLEASE HAVE IT AS MONTHLY SUBSCRIPTION ELSE THESE PPL WILLNOT EVNE CARE FOR OUR HARD EARNED MONEY.

A very dissatisfied customer of Sun DTH.