Sun Direct — unavailability of signal

Address:

Delhi

i have been experiencing signal unavailability from sun direct for the past 24 hours....complaint no is 1-[protected]....even after 24 hours, customer care executive of sun direct is unable to tell me when a technician would come to help us,that too by paying them fixed fee..i think the company is run by a handful of .. customer care does not have even an english speaking person.....why should we pay when i dont get signal..we are paying monthlysubscription for their service and hence it is their duty to give uninterrupted service..