[Resolved]  Sun Dth — Problem... always problem

Address:

Madurai, Tamil Nadu

Unfortunately I had taken Sun DTH service (smartcard no [protected])
Distributor - Sri Jeyam Agency, SS Colony, Madurai-10 distributor code:DT0443159
I included Neo cricket package on[protected].... But until[protected] the channel was inactive (E48-32 No signal). When I contacted the customer care it was horrible... the first person told me that it would be ok in 48 hrs... nothing happened... i called after 48 hrs... the second person promised me to rectify in 24 hrs... nothing was done... i called again...the third person told me that it will be fine within 30 min... but nothing happened.... it was really disgusting... finally i called again... and the person told me that my report was put in high priority and I will receive a call from their technical side within 24 hrs... and gave me a reference number "[protected]"... but they hold strong to their reputation.... there was no calls... until I sent this mail to Sun DTH on[protected] morning.... Finally I received a phone call from this no "[protected]" on[protected], 12 35 pm. Since I was in my office the lady told me that she would call me at 7:30 pm on the same day when I reach back home.... believe me until now[protected], 9 30 pm) I did not receive any calls from sun dth... Also adding to their lethargic way of work, there is no signal (E48-32 No signal) for music add-on pack until[protected] which i included way back on 9-9-2010.... I am completely exhausted by calling them and answering to their routine questions repeatedly and hearing to their irrelevant and irresponsible answers....
There are many channels such as Kalaignar, chutti, some telugu etc..etc...(I can make a list) which are not working after the realignment of the dish...
Most importantly the complete dth service cut off (E48-32 no signal or E52-32 Searching for signal) for about 3 or 4 hours when it rains...!!! this is completely ridiculous....
I am done with this sun dth service and looking for... hopefully a better provider....
any way... Thank you Sun dth for not taking care of your customer...!!!
KEEP UP YOUR REPUTATION TO LOOSE MOST OF YOUR CUSTOMERS....