Sun Flame — HOB

Address:

Ghaziabad, Uttar Pradesh

I have purchased a Chimney + HOB from Healthcare Indirapuram . Model are MERC- 60SSCIP + SFH 64 LTG, on 25th Feb 2010. We installed last month only and found that the pan supports are defective. I made complaint to Service centre of our area on 7th June 2010.People of Service centers visited but could not replace the pan supports. When I found they are not responding properly, then I contacted Mr. Lamba of Faridabad Office. He gave me assurance that he would talk to the people of service center, I came to know that he had not contacted any one then I again tried to contact him but unfortunately I found he lacks sense to pick up phone call.

My humble submission is to that it is risky to cook on unbalanced pan support, Grooves of pan supports are not proper to fit in the pan support holders, also pan supports holders are to light to hold any kind o[censored]tensil. So any time any thing can happen leading to burns. Who will be responsible for that? I am in great trouble ,each day I am facing great risk . cooking everyday.

Kindly look into the matter and help me for the replacement of hub or give me money back.The Product is totally useless, The design of the product is of full of risk.