[Resolved]  Sundirect — No response for the registered complaint

Address:

Tamil Nadu

I have tried recharging for 6 months renewal of tamil world pack on (16.04.2013),by selecting the product from sun direct user site given below and paid the amount(auto amount pop up 1099 for the pack as shown in the site).once the amount is paid no sign of the pack change to my DTH,called the customer care and it was advised that the amount has been increased for the pack to 1210.queried them why it is not updated in the site(no proper reply)

Then the customer care personnel asked to topup 150 more so that they can change the pack to 6 months of tamil world pack. i paid the money but the amount has been deducted with transaction status success and topup failed(screen shot attached for all the transactions made)
so they registered a complaint for the same and advised it will be solved in two days and i will be getting a call.

Its been 10 days now,no reply.i have been following up with customer care.they advise the same it will be rectified with in one day.

and they disconnect the call if we ask them to connect to higher officials or for solution with in the call.

Really worried why i had chosen the sun direct service DTH
Sun direct smart card no:[protected]
Complaint No:(1-[protected])
Provided all the screen shots for the transactions made,please make some actions in order to provide the good service for what is promised from them.

URL:https://selfcare.sundirect.in:8443/login.aspx?ReturnUrl=%2fccdefault.aspx