[Resolved]  Sunflame Kitchen Chimney Accord 90 — Stopped functioning within one year of warranty period

Address:

West Bengal

I bought one Accord 90 SSCF chimney on December 26, 2009 for my new flat at Kolkata.
I paid Rs.18,000/- for the chimney as I was told Sunflame chimney would give the best service and market leader in the chimney sector..
I stay at Mumbai and visited my flat only twice for few days during the year 2009/2010. During my visit to Kolkata in December 2010, the chimney stopped functioning within the warranty period. When complaint lodged with Sunflame, the company sent one technician from Siddharth Commercial, based at 244 Chittaranjan Avenue, Girish Park, Kolkata, a third party service provider who inspected the chimney on December 23rd, 2010 and informed that the circuit panel (PCB) is not functioning and need replacement. I spoke to Mr. Sukumar Das (Sales) who informed me that as the fault occurred during warranty period, necessary replacement would be done free of cost. This was recorded by me through email dated January 6, 2011 with a copy to the Regional Sales Manager Mr. P.L.Bhattacharya. Mr. Das stated that during my next visit to Kolkata he would arrange to replace the faulty part immediately.

I arrived Kolkata almost after one year on November 12th, 2011 and informed Mr. Das for restoring the chimney at the earliest or arrange to replace it as I paid a good amount for a high end chimney.

Both Mr. Das & Bhattacharya promised me to bring the spare from their central warehouse and would rectify the problem at the earliest.

Since last two and half months during my stay in Kolkata, in spite of several phone calls to both of them, the chimney is not functional. as the original parts not installed though Mr. Bhattacharya, Regional Sales Manager promised me personally to look into the matter.

I am writing this memo to bring to your notice to inform how customers are harassed through defective and sub standard products since last two years though paying a hefty amount and being duped. The staff in spite of giving assurances over phone, did not bother to attend the
problem. This is the after sales care exhibited by Sunflame.
I am writing this email to receive your feedback and help for an early for resolving the problem.