[Resolved]  Suvidhaa Infoserve Pvt Ltd — rail & airlines service is very poor

Dear all,
My self lucky gupta from saharanpur (U.P.)
maine last month suvidhaa ki id li thi as a agent & jab lene ka plan tha tab company employee ne aakar kaha ki hamari company ki services aap lijiye aur kabhi aapko problem nahi aayegi but jab maine company ki service le li to meri id mei mera firm ka naam hi sahi nahi tha to maine uske regarding maine jab baat ki to bole ki aapka naam sahi ho jayega jo aaj tak bhi sahi nahi hua...... & airline ke fare mei agar dokho to maine ek ticket book karna tha TRV to DLI 31dec.09 ka to suvidha mei check kiya to uske fare 5600/- aa raha tha to jab maine passenger ko bataya to usne mujhe bahut bura-2 kaha because other service provider same ticket, same flight mei[protected]Rs me provide kar rahe the.....

Rail mei bhi inki yeh hi problem aa rahi hai suruaat se hi....kabhi bhi morning mei tatkal ticket book nahi hote hai hamesha ERROR aati hai and jab maine abhi OXIRAIL id se ticket book karta hu to ek dum se ho jate hai...

AAJ to suvidhaa ne mere saath jo kiya hai woh to soch bhi nahi sakta tha main....maine 1 ticket SRE to LKO ka Train No.5012 mei 07 sep09 ke liye book karne ke liye dala tha to bahut der baar software window par EOOR aayi & ticket book nahi hua to maine apna balance check kiya to mera balance bhi same tha 15 mintues wait karne ke baad bhi jab koi confirmation nahi aati to maine apni OXIRAIl id se ticket book kar liya but after 30 mintues mujhe confirmation aa rahi hai ki aapka ticket book ho gaya hai...
tab tak to main passenger ka ticket book kar chuka to to uska loss to muje hi lena pada...& jab maine customer care baat ki to unka jawab tha ki aap hame call kyu kar rahe ho aap apne AREA SALES MANAGER se baat karo.....

dear all , ab aap hi bataiye main kya karu????? maine to lagta hai koi badi galti kar di hai ...maine company mei apna paisa wapis lene ke liye kaha ha...dekhte hai company mera paisa wapis karti hai ya nahi??? lekin ek baat main kahunga ki agar company ne mera paisa wapis nahi kiya to main consumer court mei apply karunga & company ke naam se bhi 1 case file karunga beacuse in 10 din mei mujhe jitni tension company ne di hai usko sirf main hi jaanta hu...daily baat karne mei 150-200 ke phone bill aa jata hai mujhe....

so please agar aap meri tarah tension me nahi padna chahte ho to please BHOOL kar bhi SUVIDHAA ko agency mat lena chahte company staff aapko koi bhi lalach de........
coz main to yeh sub sahan kar chuka hu.....bus 1 hi advice hai aap sabhi se id lene se pahle soch lena ki agar aapko apne liye aur apne customer ke liye ASUVIDHAA chahiye to aap SUVIDHAA le lijiye....

Regards
LUCKY GUPTA
Gupta Tours & Travels
Behat,Dist- Saharanpur
U.P.
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