[Resolved] Symphony — Unsatisfactory service after sale

S.P.Sharma

from Gorakhpur, Uttar Pradesh

Address:

Panipat, Haryana

Dear Sir,

It is matter of great concern that I had purchased 2 desert coolers in May,2009 from M/S New Ganpati Electronics, Panipat.

Since,at present the pump of one cooler is not working therefore the dealer i.e M/S New Ganpati Electronics, Panipat.was contacted. His service man said the pump motor is not working but refused to replace the same. As per your advice, your service incharge Mr. Rajesh was contacted on mobile no. [protected].He asked that bill may be provided which is not traceable at the moment. Without bill he straight refused to help me.

You will appreciate that keeping in view the creditability & after sale service of your repute company I had purchased the coolers of high cost but when now I am facing trouble to get the services one of other persist, services are being declined by your dealer or service incharge.

Needless to mention that M/S Ganpati is not ready to issue duplicate bill.But when your product is not giving satisfactory service within the validity period then your service incharge should not refuse to resolve my grievance.

Under the above circumstances, I again approach your good office to pl. instruct your Panipat service incharge to resolve my said grievance promptly under intimation to me pl.

Looking forward your favorable & quick action,

Thanking you,

N.K.Dua,
C/O Sh. V.B.Khurana
617,Sector-11,
Part-1,Huda,Panipat
(M)[protected].

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Aug 13, 2020

Complaint marked as Resolved

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Comments

govinda

from Vidisha, Madhya Pradesh

Symphony — Unsatisfactory Performance

I have purchased Symphony Winter Model this April but the movement of the cooler is not good as soon as i move the cooler the wheels of cooler come out and thus the chances are there that cooler may fall down. I have taken this cooler just because of easy moving and now it not giving performance accordingly.

suresh67

from Pune, Maharashtra

Symphony — service concern

Dear Mr.Murugan,

This has reference to our discussion on the subject . I would like to place on record the un professional response by you staff from Sree Sha ( authorized service centre) in chennai. The technician attended by service request & given an estimate to replace pumping motor for the cooler & taken service charge of Rs 200 & subsequently , when I called your service centre after two days for requesting replacement of the same.
The staff in the reception , had bluntly refused to take the request mentioning that there is no services in my area & it can be possible only after sourcing more service in my area, they will consider the job request. The lady had even told me that “ Just because you are free , you can’t expect our people to serve you & banged the phone”
How could a company of your status, can employ such in decent people to jeopardize the brand image ??. Pls note, nobody had even called to rectify the problem in spite of your interference since Tuesday ( 21/05/2012)

Hope I will get a response to this mail.

Suresh - mobile [protected]