[Resolved]  Symphony Air Cooler — :Defective piece of Symphony Jumbo Jr. Air Cooler

Address:

Hyderabad, Andhra Pradesh

Dear Sir,
Sub:Defective piece of Symphony Jumbo Jr. Air Cooler supplied
By Shri Laxmi Enterprises 6-7-87B Near Bible House,
Traffic Police Station, R.P.Road, Secunderabad-500 003,
A.P. on 7-4-10 and not providing any service at all tilldate.
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I purchased Symphony Jumbo Jr.Air Cooler through Venkateshwara,Agent by calling him on phone who supplied me from Shri Laxmi Enterprises directly by Auto Riksha for which I pain an amount of Rs.4800/-. On 9-4-10 the above machine started giv ing many problems such as overflow of water in the middle of night, no cooling, big sounds from the fan of cooler and getting suddenly stopping the machine. Also there is crack in the body of the cooler. This problem is repeated to number people right from shopkeeper, then Shri Venkateshwara,Agent.Service Incharge Shri,Kiran, Navin, Anil,also Shri Madhu Executive etc. Everyone is promising me that Mechanic will visit tomorrow but till date tomorrow is not come and no one is attending and and even after paying the above amount I have to face the hot season. No one is taking any care of my complaint and I am helpless as I am staying about 8 Kms away from the shop in Hyderabad. Very strange to receive a reply from the Shri Madhu, Executive that there are number of complaints and I have to comein queue. I feel I made a mistake to purchase the above machine and if this is the fate of service at the first instance I do not think that there will be any further service is expected. This is very big renowned Company but very poor in providing service to the customer. In future I will not purchase this product and also will not allow to my fellow friends and relatives to follow the same.

I hope on reading my complaint a prompt action will be taken. In this connection I want a fresh piece of Symphony Jumbo Jr. Air Cooler or I may please be refunded my money spent by me after taking back the defective piece I am holding unused since 9-4-10 till date.


S.I.Gujarathi,
312, Ganapati Complex,
Navodaya Colony,
Yellareddyguda,
Hyderabad-500073
pH.[protected]