[Resolved]  Symphony Air Cooler — Service issue

Address:

Hyderabad, Andhra Pradesh

I have bought a Symphony Air Cooler - Jumbo Jr. from Pragati Enterprises Ameerpet near Satyam Theater1 week back. It's pump stopped working suddenly last night and it resulted in hot air altogether. So when I made a complain to the customer care from their web site http://www.customercareinfo.in/symphony-aircoolers-india-service-number-india.html , they gave me a local number of person of their company named Ramesh. Ramesh gave me number of local customer service center [protected]. Some lady on this number took the complaint but never gave me the complain number. I insisted her that the cooler is not even 1 week old and send the technician immedietly so she said she will be sending the technician right away. After waiting for 2 hours when we called 3rd time, the lady told the technician is on his way but the other person took the phone and told he wont be able to come for another 4 hours. I had taken off from office and was waiting in the heat of Hyderabad. The person on the line was very unpleasent and was talking like he is doing a favor on me even though the cooler had 1 year warranty. After letting him know that I am not free for rest of the day and send the technician now, he started arguing. So I told I will file a case against them and hang up the phone. After that I called head office of Symphony for raising the alarm, they said they will get this issue resolved today. I got a call from technician again saying he will come only after 4 hours. I said OK and when I called back to confirm the timing, he stopped taking my call. This is very bad behavior where customer is waiting since morning leaving office aside and the person does not even show up. I want to make a case against them.