[Resolved] Symphony — Cool Knobs Cracked | |
HI, I have bought a Symphony Cooler last month, In One month itself the Nobs of the coolers used to adjust speed and swing are both Cracked by itself, I registed the complaint, An Engineer Came, And when i asked him that within one month only we are facin this crack etc, He replied its ok because people face bigger problems like fan failure or Pump Failure. The Engineers name was GUDDU, mobile no- [protected]. HE HAS RAISED AN ALARMING MESSAGE THAT THE LOCAL COOLERS PERFORM BETTER THAN THE SYMPHONY, I WAS REALLY SHOCKED TO HEAR THAT AS I HAD ALREADY SPEND A LOT IN BUYING A SYMPHONY COOLER RATHER THAN THE LOCAL ONE. I WOULD LIKE TO RAISE A CONCERN FOR THE SAME. AND WOULD LIKE THE COMPANY TO TAKE SOME ACTION ON QUALITY. IT SHOULD RESOLVE MY ISSUE ON PRIORITY. REGARDS SACHIN DHIMAN [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Dear Sir
I have purchsed a Symphony Cooler (Model-Winter) on 11.05.09. But within 1 month, i feeled that it is not working well. As shown description of this cooler, it is not giving proper air .So, i complaint to that dealer from which i purchase. He is postponding me every time tthat Engineer will come on Monday, till now it is not checked by any Symphony engineer. Now, he is saying that Company does not providing services.
So, please tell me whether you does not provide service to your customer. I purchased it in Rs 7800/- Other details Are;-
ModelNo-WINTER
Shop name:- RAMESH CHAND CYCLE STORE, Ateli Mandi, haryana
Bill no- 1395
Amount - Rs 7800/-
Date- 11th May, 2009
My phone no- [protected], [protected]
I hered about SYMPHONY and purchased this. But really this was my Life Biggest Error that i believe on your company.
You are providing Bad product and Worst services. You can see a Shopkeeper abusing the company that they are not sending engineer.
I know that my Rs 7800/- is bad debts, but i will go to consumer court for this.
Please reply me whether this is fault fromyour side or from that shop keeper.
Waiting for your reply.
Nitin
[protected], [protected]
I have purchsed a Symphony Cooler (Model-Winter) on 11.05.09. But within 1 month, i feeled that it is not working well. As shown description of this cooler, it is not giving proper air .So, i complaint to that dealer from which i purchase. He is postponding me every time tthat Engineer will come on Monday, till now it is not checked by any Symphony engineer. Now, he is saying that Company does not providing services.
So, please tell me whether you does not provide service to your customer. I purchased it in Rs 7800/- Other details Are;-
ModelNo-WINTER
Shop name:- RAMESH CHAND CYCLE STORE, Ateli Mandi, haryana
Bill no- 1395
Amount - Rs 7800/-
Date- 11th May, 2009
My phone no- [protected], [protected]
I hered about SYMPHONY and purchased this. But really this was my Life Biggest Error that i believe on your company.
You are providing Bad product and Worst services. You can see a Shopkeeper abusing the company that they are not sending engineer.
I know that my Rs 7800/- is bad debts, but i will go to consumer court for this.
Please reply me whether this is fault fromyour side or from that shop keeper.
Waiting for your reply.
Nitin
[protected], [protected]
Dear sir,
I want to draw your eyes to your product side and your customer care representative as well. In may, 2013, I purchased a cooler (Model- diet 50i) which stopped working in June 2013. I registered a complaint on IVR as a result a service engineer visited at my house. I came to know that there is a part which has burnt so my cooler is not functioning well. He told me that this part is not available at my warehouse right now but within 3 days I will get you back to rectify your problem.no one contacted me after that. finally, I again contacted to the customer care and one of them told me your camplaint has been closed and suggested me to raised a new complaint. I did that lator on, I kept on calling them but they misguided me stating that this goods is still in transit or please call our other department and so on. I have become so frusted with them. neither product nor the representatives of this company are praised worthy.
My expectation from the higer authority of this company is that they will do some needful regarding my concern.
regards
Rajkumar
Mobile no.: [protected].
I want to draw your eyes to your product side and your customer care representative as well. In may, 2013, I purchased a cooler (Model- diet 50i) which stopped working in June 2013. I registered a complaint on IVR as a result a service engineer visited at my house. I came to know that there is a part which has burnt so my cooler is not functioning well. He told me that this part is not available at my warehouse right now but within 3 days I will get you back to rectify your problem.no one contacted me after that. finally, I again contacted to the customer care and one of them told me your camplaint has been closed and suggested me to raised a new complaint. I did that lator on, I kept on calling them but they misguided me stating that this goods is still in transit or please call our other department and so on. I have become so frusted with them. neither product nor the representatives of this company are praised worthy.
My expectation from the higer authority of this company is that they will do some needful regarding my concern.
regards
Rajkumar
Mobile no.: [protected].
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