[Resolved]  Symphony — Bad after sales service

We bought a Symphony – Sauna Water Heater (Geyser) on 9 November 2008 from:
Cool King Agencies
316 B, Ambedkar Road, Ghaziabad
Uttar Pradesh
Ph:[protected], [protected]
Owner – Sanjeev Jain / Mohit Jain
Amount – Rs. 5778/-, Dated – 9/11/2008

Since the aformentioned appliance was and still with in warranty period we also contacted the Service Centre: Complaint No. 91203 with K. M. Enterprises
[protected] – Talked to Mr. Uday; [protected] – Mr. Dilip Saini– Owner) to get it repaired but as they advised that the tank is leaked and no one seems to have the spare part to fix it. I can't understand that this is a manufacturing fault and had to be replaced. Instead we have been given a run around for the same. On top of that the person who supplies parts of Symphony to the service Centre is Mr. Vipul – [protected](who never picks the call)
The complaint is being made now is more than one month.

I am sorry to say that this type of after sales service is never expected out of a reputed company. I am tried all my options and held my patience long enough but left with no other options but to lodge a complaint with the consumer forum