[Resolved] Symphony Comfort Systems Ltd / Air Cooler — Cooler is not working since purchased

Agam Dass

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I purchased Symphony Air Cooler Diet 8t on 28.03.2010 from SPAR - Bannerghatta Road, Bangalore-76. This cooler worked for 2 hours and then stopped functioning. I launched the complaint in both spar and Symphony Service center about non-working on cooler motor on 2nd of April., 2010. The cooler is under one year warranty from the date of purchase for which WARRANTY CARD was issued. From that day, almost every day I have been following up. Till to-day the defect has not been rectified not it has been replaced. Every day they say they replace it by evening or they will come and verify the defect. I made so many calls to get their attention but they are simply not doing anything regarding the replacement which is manufacturing defect. Every time they give a false promise to replace it and I wait them without any success. I request the matter may be suitable registered and arrange to rectify the problem/replacement at the earliest.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

gvvsrao

from Gurgaon, Haryana

Recently i bought aircooler shyphony tower model 70i rs 13, 770 but due to manufacturing defect leak the water thorought the night so i complined about the problem after several complaints attend the executive told me that is manufacturing defect so they have to 50% of the unit but i asked entire unit replacement because i bought this 8/4/2013 this is under warranty i found immediately the problem and try to call center number but not worked after that i send message to another cusmer care number. now i am waiting their decision.