[Resolved]  Symphony (Dealer Of Rpg Saregama) — REFUSAL TO CHANGE CD WITH BROKEN CASE

Address:

West Bengal

I wish to bring to your notice that one of your dealers M/s Symphony, B-68-69, New Market, Kolkata 87 (Ph:[protected] Dealer of RPG SAREGAMA is indulging in unfair trade practices.

I brought an audio CD (Legends Kishore Kumar CDF 132348 ADD) on 14.4.11. Later after I opened the pack I found the case was broken.

When I went today (22/4) to get the CD changed the man at the counter misbehaved with me asking me to come after 12 Noon. Though I offered to buy another CD to get the replacement done per his request he went back on his word.

He told the undersigned...he didn't care and that I could go to RPG and complain.

For your kind information, this dealer is regularly involved in selling spurious CDs as well as CDs with broken cases. And despite this, he doesn't even bother to address the customer's grievance demonstrating audacious behavior.

Regards,