[Resolved]  symphony limited/ sauna geyser — post sales services within warranty period

Address:

South West Delhi, Delhi

I made the complaint through the trailing mail on 17/8/2011 which is at Sl No.1. The company replied through the Sl No. 2 and accordingly I contacted immediately their local Delhi agency " Ria Enterprise" at their given phone number [protected] by Mr. Hamid of Symphony. The agency infrmed that the lower portion of the Geyser shall be replaced by 1st week of September'11 as the part is awaited from the factory. In the first week I contacted Riya Enterprise when Ms. Laxmi informed that Mr. Joshi shall attend within 3 days. For whole of September I have at least 10 times phoned Mr. Joshi but he never picked up the phone or have disconnected the phone. Even on 8th October I talked to Ms. Neelam of Riya Enterprise when she informed that Mr. Joshi shall attend,however,as usual neither Joshi turned up nor lifted the phone.
I have become tired and therefore this complaint requesting for addressing of the neglected issue of the customer.


Sl No. 1 )
From: rnmukherjee
To: [protected]@symphonycomfort.com
Sent: Wednesday, August 17, 2011 3:08 PM
Subject: Post sale services


To The
Customer Service Deptt
Symphony


1) I purchased 2 Nos Sauna water heater geysers from Balaji Electronics, Sector 7, Dwarka ; New Delhi in the month of September 2010 with guarantee of the geysers in vouge. Off late I find leakage from the bottom lower joint of one of the geyser and I approached your dealer M/S Balaji Electronics. However, they have refused to attend the defect and therefore I am approaching through this mail.

I purchased the geysers of Symphony make with the understanding that it is one of the best make in the market and shall be hassle free. However, since your dealer refused to attend the service therefore I shall be grateful if your service department is informed to attend and rectify the defect. I am sure you will meet the needful to maintain your reputation and goodwill.

Thanking you,


R N Mukherjee
Flat No. A-503,
Shubham Apartment
Plot 13; Sector 22
Dwarka
New Delhi 110 075
Mobile =91 [protected]


Sl No. 2 )

From: Services Symphony limited [mailto:[protected]@symphonylimited.com]
Sent: 18 August 2011 10:02
To: rnmukherjee
Cc: KHURSHEED AHMAD
Subject: Re: Post sale services

Dear Sir

We regret for the inconvinience caused to you & thanking you for informing us
about the complaint.

Our area service incharge is Mr Khursheed Ahmad. He will help you in resolving
your complaint as per the warranty terms & condition through our authorised
service provider of your area.

Kindly contact Mr Khursheed Ahmad on -[protected] .You can always contact him in
future also.

We need your support during this period which enables us to serve you
better.

Thanking you for your valuable time.

Samir Rawal
Customer care executive
Symphony Limited