[Resolved] T24 Mobile — deliberate activation of VAS

TN Yadav

from Mumbai, Maharashtra

Address:

North 24 Parganas, West Bengal

sir,

i am using mobile number [protected]. I recharged Rs 500/- from Bigbazar Raghunathpur. I got topup of Rs 500/-. I never requested to subscribe below mwntioned services but these were activated and charged a huge amount.

A. Medals Rs 1.5
B. gamepack Rs 15
C Daily Cricket pack Rs 5/- per day
D NUMEROLOGY Rs 30/-

I tried to communicate Customer care but customercare is sleeping and they are not bothered to pickup our call.

Kindly help me to deactivate these VAS and also support me in recover the huge amount which are deducted unethically by T24.

Regards
TN Yadav

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Dear customer,

Hi I am Priya from Future Group. I apologize for the inconvenience caused to you. We have taken a note of our concern and our team will get in touch with you soon. In case you have any further queries please write to us at [protected]@futuregroup.in along with your reference id 6228.

Regards,
Priya
Future Group Care

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Dear customer,

Mobile Directory Number sent for VAS unsubscribtion. Necessary talk time will be credited if your number is found to be eligible.

Regards,
Priya
Future Group Care