[Resolved]  T24 Mobile — Outgoing call barred

Dear customer,

Hi I am Priya from Future Group. I regret the inconvenience caused to you. We have received your complaint and are looking into it. Our team will get in touch with you soon. In case of any further queries please write to us at [protected]@futuregroup.In along with your reference ID 6134 and we will get back to you.

Regards
priya
future group care

Complaints sent through email dated 21/08/2012; 04/08/2012; 30/07/2012. 25/07/2012; 15/07/2012. No response. Please go through the details below:

From: Lovely Mukherjee
Sent: 04 August 2012 16:00
To: '[protected]@t24mobile.com'
Subject: FW: Complain

From: Lovely Mukherjee
Sent: 30 July 2012 11:02
To: '[protected]@t24mobile.com'
Subject: FW: Complain

Dated 15th email below, followed by submission of documents on 20th July, still my T24 connection not restored. Is this the way you operate?

From: Lovely Mukherjee
Sent: 25 July 2012 11:27
To: '[protected]@t24mobile.com'
Subject: FW: Complain

I have submitted all details on the 20th of July 2012, to Big Bazar VIP Road, Kolkata, T24 Centre..still my line is barred. Please expedite and reconnect my line at the earliest.

From: Lovely Mukherjee
Sent: 15 July 2012 20:53
To: '[protected]@t24mobile.com'
Subject: Complain

With reference to your sms, mentioning my details do not match with your records and hence outgoing calls are barred. To enjoy services please submit your ID, Address Proof and photo to TATA DOCOMO.

I am really amazed at this enquiry.

First of all, after my shopping in February 2012, at Big Bazar, VIP Road, your representative literally forced me to avail T24 free coupon plus charged me Rs. 50/- for additional talk time. In the process, he took all my verification, PAN CARD, etc., and then activated the T24 SIM ([protected]) given to me by them.

My question is how could you suddenly bar the outgoing calls? What verification was done prior to activating the number? Is this the way you operate, anyhow generate clients and give them trouble. I am a very busy person, and most of the time I am travelling, I am sending the details to you through this email attachment because it is not possible for me to go to Big Bazar which is 20 Kms from my residence. Moreover, if you feel, this email is not adequate please send your representative to collect the documents from my residence. This will also help for physical verification. If that is not possible, like a good business sector, I expect TATA DOCOMO to refund the cash what you had taken and permanently disconnect my line. I am not interested to continue with T24 because it is causing a lot of harassment.

Thank you,

Lovely S Mukherjee
Phone: [protected]

Dear Sir
The mobile sim no [protected] was issued by Big Bazar mumbai in but my sim outgoing is barred without any reason .my outgoin shown the service not allowed My alternate no is [protected]
poonam nagtilak

Hi

I have a T24 number issued by Big Bazar [protected]. Currently I'm out of country and returning to India next week. I've managed to recharge the number online. I can now send sms. But I cant make any calls or receive any calls yet. Please help.

I sent a message to [protected]@t24mobile.com <[protected]@t24mobile.com>; in this regard but there is no reponse whatsoever.

Regards

Mrinmoy Gupta
mrinmoy.[protected]@yahoo.com