Tanishq / Gold Chain — defective gold chain

Address:

East Delhi, Delhi

Dear Sir,

I have purchased gold jewellary worth more than three lakhs from M/s Sagar & co. Preet Vihar, Delhi vide invoice no. DET/CM/6317 dated 26/11/2011. I am regular customer of your brand with Anuttara card no.[protected]. To my dismay, out of two bangles code no. 511098VKTR1AP1 (22 karat), one was found to be screw free at the end & rod bent which was shown to salesman on 26/11/2011 itself. They advised us to come on 27/11/2011 & on 27/11/2011, showroom manager asked his Karigar Sh. Sahdev available with the showroom to attend both the bangles. The same were attended & one was made defective with screw closing too tight at the end & other bangle screw totally free & come out. When we protested as instead of getting it rectified, complete set has been made useless besides mental agony. They told us to come back on 28/11/2011 due to heavy rush at showroom & we will send the both bangles at Banglore head office for repair.
I am nowhere at fault & trust the brand. Despite repeated immediate & afterwards complaints, both the bangles were made useless & are being sent to yours for necessary repairs on 28/11/2011.
I would request that immediate action may please be taken to rectify the fault or send back the money value at the earliest to avoid any further harassment to us.

Regards

Anita kaushik
[protected]
[protected]
29/11/2011