Tanishq - Playing With People's Emotions — April 2012 - Failure to deliver and non-responsive staff

Address:

Karnataka

Overview

I had placed an order for some Tanishq gift vouchers amounting to 3000 rupees. I placed the order on 30th April, 2012 after full payment and was told that I will receive the order within 10-15 working days. My order number is[protected].

Issues:

1. Today even after 17 working days I have not received my order.
2. Today even after 17 working days there is no idea about what is the status of my order.
3. The customer care people do not give you a correct response and will keep passing the buck.
4. After repeated communication and requests for call backs by managers, no one will give a damn.

Overall Opinion

I think I made a wrong decision by going for Tanishq. People had told me not too, but I trusted the TATA name behind the brand. I shouldn't have. Don't do the same mistake people, you can't trust them with gifts for your loved ones. You will be left stranded and they won't take any responsibility for it. All you will get to hear from them is "We are extremely sorry for the inconvenience caused." Once the money is in their account, they will keep you at their mercy.

Very demeaning and unprofessional TATA enterprise.