ADVERTISEMENT

Tanishq - Playing With People's Emotions — April 2012 - Failure to deliver and non-responsive staff

Overview

I had placed an order for some Tanishq gift vouchers amounting to 3000 rupees. I placed the order on 30th April, 2012 after full payment and was told that I will receive the order within 10-15 working days. My order number is[protected].

Issues:

1. Today even after 17 working days I have not received my order.
2. Today even after 17 working days there is no idea about what is the status of my order.
3. The customer care people do not give you a correct response and will keep passing the buck.
4. After repeated communication and requests for call backs by managers, no one will give a damn.

Overall Opinion

I think I made a wrong decision by going for Tanishq. People had told me not too, but I trusted the TATA name behind the brand. I shouldn't have. Don't do the same mistake people, you can't trust them with gifts for your loved ones. You will be left stranded and they won't take any responsibility for it. All you will get to hear from them is "We are extremely sorry for the inconvenience caused." Once the money is in their account, they will keep you at their mercy.

Very demeaning and unprofessional TATA enterprise.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 
Share
Tweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tanishq
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    81%
    Complaints
    26
    Pending
    0
    Resolved
    21
    Tanishq Phone
    +91 43 4466 4199
    Tanishq Address
    3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
    View all Tanishq contact information
    ADVERTISEMENT