Tata Docomo — 26 rupee they got from me without giving free sms

Me:I asked customer care and said that i topup with 26rupee sms booster but my money deducted for every sms. and they asked me the date i recharged i said 28aug, customer care: I am sorry u didnt made any transactions on that day. pls contact dealer this is not our issue Me: Went to dealer and said that customer care ask me to check wit u dealer: I recharged for your mobile no and the transaction is success so u need to contact customer care Me: i tried to contact customer care but when i press the no to speak customer care it is automatically routed to voice and saying that "all of our customer care representatives busy at the moment thank you" and the call ended , i called again but the same voice i heard from IVR. then i ask my dealer to contact customer care dealer: ringed one person and said that i got recharge with success but why am not able to send free sms Docomo distributor: Wait let me check say the mobile no and transaction id dealer: said my mobile no and transaction ID.sorry sir this no already availing 5 services at present so the sms booster not triggered dealer: then it must go to transaction failure? why it became success docomo distributor: sir please understand our situation it is somewhere mistake in docomo,if the customer is contacted us within 24 hour we would have refund the amt. dealer:then how can i sell your sim to customer ? all are complaining to me.your service is really bad.the customer is recharged and went to native now only they checking that amount is being deducted.. Docomo distributor: sorry sir we cannot help out. and sent one sms to dealer that the customer not contacted within 24 hrs so we regret to inform you that your money will not refunded.. see how they are cheating and grabbing money from people.. learn how to escape from this Fking guys..Dont buy docomo hereafter.